I would give them 10 stars if I could only because of Pete and Kilo Pete is the most detailed person I've worked with in years, I would give them less stars because of the office staff there seemed to be a great deal of miscommunication from both myself and the office staff but in the long run my wife got exactly what she wanted and I credit Pete with that. Would I use them again probably but I would be sure of the communication issues before starting . Thanks again Especially Pete, Kilo and Rony
January 2026
Exceptional customer service. They came out to our place and replaced the log set 3 times until we were satisfied. In this day and age you can’t find this level of customer service. We highly recommend this business!!
December 2025
I shopped around for a replacement fireplace insert, but had no satisfying results until I went to a fireplace and more showroom. Rony explained everything in detail and the cost of my project. We agreed on a unit and it was installed with perfection. Rony takes pride in his work and the results show it. He recently came out to do a yearly routine service on it and I was impressed of his continued professionalism .Besides being an installer, he’s a friend and makes you feel comfortable. I have never received this kind of service with anyone else before. I highly recommend him to anyone looking to have a fireplace installed.
I would give them 10 stars if I could only because of Pete and Kilo Pete is the most detailed person I've worked with in years, I would give them less stars because of the office staff there seemed to be a great deal of miscommunication from both myself and the office staff but in the long run my wife got exactly what she wanted and I credit Pete with that. Would I use them again probably but I would be sure of the communication issues before starting . Thanks again Especially Pete, Kilo and Rony
Exceptional customer service. They came out to our place and replaced the log set 3 times until we were satisfied. In this day and age you can’t find this level of customer service. We highly recommend this business!!
I shopped around for a replacement fireplace insert, but had no satisfying results until I went to a fireplace and more showroom. Rony explained everything in detail and the cost of my project. We agreed on a unit and it was installed with perfection. Rony takes pride in his work and the results show it. He recently came out to do a yearly routine service on it and I was impressed of his continued professionalism .Besides being an installer, he’s a friend and makes you feel comfortable. I have never received this kind of service with anyone else before.
I highly recommend him to anyone looking to have a fireplace installed.