Crossing Healthcare in Decatur, Illinois, is a medical facility that has garnered positive feedback for its compassionate and attentive staff. New patients often highlight the respectful treatment they receive, especially during initial visits. The facility is praised for its comprehensive services, allowing patients to schedule appointments and get blood tests conveniently on-site. Many appreciate the quick turnaround for test results and the overall cleanliness and modernity of the space.
While some patients have experienced issues with appointment scheduling, particularly for therapy sessions, the majority find the receptionists and registration staff to be friendly and efficient. The medical professionals, including doctors and nurses, are described as thorough, knowledgeable, and kind, contributing to a feeling of safety and trust among patients.
Critics mention a few challenges, such as communication lapses regarding urgent medication needs and the occasional mismanagement of appointments. However, the overall sentiment is that Crossing Healthcare provides a dignified experience, making it a recommended choice for those seeking quality medical care in the area. Despite some minor drawbacks, the facility is recognized for its dedication to patient care and the welcoming atmosphere created by its staff.
Nice people.I think there's the lady up front is going to retire.I'm gonna miss her.I got a good doctor this time.You have to go through doctor's to see which one you actually want.And actually is a good doctor but I found one her name's Becky. I don't remember her last name.
My only concern was with regards to my prescription information, but this was sorted out right away since the employees contacted my doctor's office. Thankful that I did not have to make any additional phone calls.
We're new to the area and have been looking for quality medical care. We each have different insurance and specific medical situations, so flexibility and comprehensive care are critical. We first tried a medical clinic downtown Decatur and I will just say I left crying, very upset for the way in which we felt treated. A neighbor recommended Crossing Healthcare and so we decided to check it out. Right from the first phone call I was treated with respect and the actually listened to our needs. We completed the required forms for new patients and brought them in. Laurie, I think, an older woman (my age), so not very old at all 😄, helped us with everything. She explained… read full review
320 Central Avenue, Decatur, IL 62521
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