Advocate Good Shepherd Outpatient Imaging

Jun 2024

This is for the customer service on the phone only.

I looked up the center website today and did not find any indication there was a separate number to call for Central Scheduling.
Your rep first answered the phone so mumbled I couldn't understand, did not introduce themselves and was audibly annoyed when reading off the number I should call.

I thanked the rep, stated it was not listed on the website and apologized for being an inconvenience and then hung up on.

If this is the type of customer service you are prided on, may I suggest clearly putting the central scheduling number up at the top of your website? THANKS.

May 2024

I agree regarding the kiosk sign in leaves no opportunity for privacy. Furthermore, if they take your insurance information,thee front desk person should ask for the co-pay! it would really lesson the process of having to make a co-payment when a bill is finally mailed to you. The billing system is so antiquated...my service in December was paid by insurance 3 weeks later...it took 5 months to receive a $60 bill for co-pay charge. It took 4 phone calls to get that resolved....

Dec 2021

My kids had to get their Covid tests due to an exposure, and the staff here is truly amazing. They are very gentle, and really know how to dealWith kids. I wish they could be their pediatricians. If there is ever a need I will bring my family here, thank you for the kind and wonderfulCare you provide.