I live overseas and needed a gas line repaired in a property we own in Chicago. Trying to identify and contact a professional plumber was extremely difficult. After trying to deal with 5 plumbers who either didn't return my calls or said they would do the repair but didn't, I was referred to the Plumbing Dept. From my first phone call to them until the job was done, every person I spoke to was professional, friendly and responsive. They did what they said they would do WHEN they said it would be done - sounds like this isn't anything to rave about, but these days and after my experience with the other half-hearted plumbers, the Plumbing Dept's level... read full review
July 2025
I hired Jeff for a major plumbing project at my home in Norridge. The project included: installing an ejector pump with two new area drains, supplying and installing all new copper hot/cold water lines (for kitchen, utility sink, water heater, laundry feeds), supplying and installing a new drain/overflow for the tub including a p-trap to new wye fitting at the main stack, fixing existing drains, excavating 25 feet of my rear yard to accommodate a new 4” PVC drain that terminates at a pop-up, descaling a cast iron sewer pipe; installing new Moen faucets in the kitchen and bathroom, as well as a posi-temp kit for the tub; and more. I spent almost two months speaking with... read full review
January 2025
Our condo association hired The Plumbing Department to address our kitchen stack causing a water back-up into one of the units. Communication from first contact through the day of the work being completed was excellent. The tech who came out did a very thorough job of cleaning out the pipes & doing a quick review to address another potential issue with our grease trap. When the grease trap began to cause further issues, the owner Jeff was quick to respond over the weekend & rearranged other jobs to get somebody out to our building first thing in the morning. Again, communication on this second job was excellent from start to finish. It's clear that Jeff... read full review
I live overseas and needed a gas line repaired in a property we own in Chicago. Trying to identify and contact a professional plumber was extremely difficult. After trying to deal with 5 plumbers who either didn't return my calls or said they would do the repair but didn't, I was referred to the Plumbing Dept. From my first phone call to them until the job was done, every person I spoke to was professional, friendly and responsive. They did what they said they would do WHEN they said it would be done - sounds like this isn't anything to rave about, but these days and after my experience with the other half-hearted plumbers, the Plumbing Dept's level... read full review
I hired Jeff for a major plumbing project at my home in Norridge. The project included: installing an ejector pump with two new area drains, supplying and installing all new copper hot/cold water lines (for kitchen, utility sink, water heater, laundry feeds), supplying and installing a new drain/overflow for the tub including a p-trap to new wye fitting at the main stack, fixing existing drains, excavating 25 feet of my rear yard to accommodate a new 4” PVC drain that terminates at a pop-up, descaling a cast iron sewer pipe; installing new Moen faucets in the kitchen and bathroom, as well as a posi-temp kit for the tub; and more. I spent almost two months speaking with... read full review
Our condo association hired The Plumbing Department to address our kitchen stack causing a water back-up into one of the units. Communication from first contact through the day of the work being completed was excellent. The tech who came out did a very thorough job of cleaning out the pipes & doing a quick review to address another potential issue with our grease trap. When the grease trap began to cause further issues, the owner Jeff was quick to respond over the weekend & rearranged other jobs to get somebody out to our building first thing in the morning. Again, communication on this second job was excellent from start to finish. It's clear that Jeff... read full review