About ServiceMaster Restoration By Zaba
ServiceMaster Restoration by Zaba is a locally-owned disaster restoration company in Chicago, specializing in fire and water damage restoration. They provide a range of services, including basement flood cleanup, sewage backup cleaning, mold remediation, and commercial cleaning. The company also takes on sensitive projects like estate cleaning and hoarder cleaning. Customers often commend the company for its excellent customer service, emphasizing the professionalism, respect, and attention to detail exhibited by the employees. Clients have shared their positive experiences, noting the team's thoroughness in dealing with cleanup after disasters, such as smoke damage from fires and extensive water damage. The staff is described as helpful and knowledgeable, always ready to answer questions and assist during the restoration process. Many customers have expressed satisfaction with how their unique needs were met, particularly in preserving custom features in their homes. The team, including workers like Fernando and Ryan, is appreciated for their kindness, clear explanations, and efficient work, such as promptly removing damaged materials. In one instance, they helped a family in distress by efficiently remediating a flooded basement filled with sewage, showing compassion and understanding during a difficult time. The company also collaborates with third-party companies, like Bluestone Environmental, Inc., to address issues like asbestos tile, ensuring safe and timely removal. They set up dehumidifiers and fans to dry affected areas over several days, spray liquids to prevent mold, and remove debris quickly, maintaining a clean and organized property. ServiceMaster Restoration by Zaba stands out for its commitment to high-quality service and customer care in challenging situations, making them a reliable choice for restoration needs.
Last week I had a fire in my home, it was about 4:00 am in the morning, in less than 20 minutes I had several board-up companies outside. Getting my kids and dogs out of the house was my priority, but looked like these companies could care less, they wanted my business. The fire department put out the fire, it was a big fire, my home is not livable at the moment, we lost everything. I picked a board up company and they boarded the windows and doors. They tried to get my business for the rest of the work inside the home but the Fire Department advised me not to sign anything until I spoke with my insurance company. There were so many public adjusters outside fighting for me to sign on, it was scary. I went to my parents house, called my insurance company and they recommended ServiceMaster by Zaba, within 5 minutes I received a call from Brittney at the office, she had a crew arrive onsite in less than 30 minutes. When i showed up to the my house i could not get out of the car, there were a bunch of public adjusters waiting for me, they were ghetto and yelling at each other, I had to call the police. I called the Service Master manager which I was able to identify based on their yellow trucks. He walked over to my car and we walked to the house, i could not believe how unprofessional the public adjusters were, they were yelling ignorant comments. I dont what makes them think anyone would want to do business with them. One of the Public Adjusters walked into my home and bluntly told me, he can rebuild my home to be my dream home and put money in my pocket! I was so mad, I kicked him out. I was impressed at how professional ServiceMaster by Zaba was. They kept their cool throughout the process and were never disrespectful to any of those jerks, they focused on me and my home and asked how my family was. I had smoke, soot and water damage everywhere, of course at this point nothing was salvageable. The adjuster arrived while we were there, we spent about 3 hours going over the work that needed to take place and the expectations. I am very happy and blessed to have been recommended ServiceMaster by Zaba, the process so far has been easy and they are handling all the communication with my insurance company. Neil, Joseph, Alecia and the rest of the team and office staff have been amazing. I hope no one experiences a fire, they are devastating and sometimes fatal, but they are not avoidable. Please make a wise decision, be aware of signing with a public adjuster, speak with your insurance company first. I highly recommend ServiceMaster by Zaba, they are a great company with great staff.
Amazing guys, super work! I can’t tell you guys how please we are with your company. They took care of all our stuff and left thing better then before all the water and mold damage to my house. I high recommend them and the team of guys they employee. Thank you again, you guys deserve 10 stars:)