Sal's Barber Shop

May 2024

I took my boy to Sal's , he was patient, understood my son was nervous, and asked him questions and engaged in small talk to calm his nerves. He even gave my son a treat -, spiral lollipop. I recommend this shop. It's like walking back in time. Sinatra music, nice calm ambiance, no loud music just classics. . It was worth every penny. The guy is solid

Nov 2022

Same story as the other folks, took way too much off the beard & talked me out of fixing it (which I’m now doing in my own bathroom). $25 for a bad beard trim, & that’s without a shave. Kinda rude dude but I wouldn’t of cared if the service was good.Location is nice & the shop is clean if you don’t mind the cut.

Jun 2021

For someone like myself who supports small businesses whenever possible, I went to Joe at Sal's fully expecting to make this my monthly barber shop. Unfortunately, my first visit ran me $35 for a simple buzz and that didn't include tip. Like other reviews I've read, I didn't see a beer, a nice lineup with a straight blade, etc. just a simple $10-15 buzz I could find elsewhere. Not to mention, I got a mouthful from Joe complaining about the economy, the haircut industry and how his customers have left, and nothing but negativity. I looked past it thinking he was having a bad day. Not a great first experience and definitely not worthy of $35+tip but everyone's deserving of a second chance. My second visit came after I called to schedule an appt because he was busy. He gladly accepted and asked me to come in at 5 when he'd be available next. I gave him my name and I promptly showed at 5 which I even told him worked nicely because I had something at 5:30. When I showed, I came in behind someone who was a walk-in. Joe proceeded to ask me if I had somewhere to be at which I reminded him I did. He left the decision on who would take the chair to the customer who entered in front of me. Not Joe, who on the phone an hour ago told me to come in at 5 and would be ready for me then. The customer got the chair and I was asked to take a seat and wait. I politely told him it wouldn't work because of my schedule, walked out and had to recalibrate my plans knowing I had something at 5:30 followed by work and vacation booked the next morning. Shame on me for not booking a cut days before this but this cut had to be done. I popped inside to confirm his hours due to covid time changes, thinking I could work something within my schedule. Instead, of politely providing me with his hours, Joe had much more to say about his hours and how he wasn't going to stay late or come in early for me, which was never within question or would I expect that of him. I was in awe over how he responded with his attitude. I walked out and won't return. I've spent over 15 years in hospitality and place an immense amount of value on customer service. This man claims to be in business for his whole life and seems to have lost that art which is sad. In my opinion, if you own and operate a small business, particularly one that is in the SERVICE INDUSTRY, your customer service is everything. Rather than complaining about customers leaving, do something to improve your attitude and business to win them back. Here are some tips to help that: -Reevaluate your prices by exploring a value based pricing strategy and not a competitor based (clearly Joe's basing his prices off of his competitors and not how his customers perceive the value which is pushing people away) -Build a better scheduling system for those who want to make an appointment, then abide to that system -Find your zen. No seriously. Try to enjoy your time doing what your doing rather than complaining. People notice the negativity and don't care to be around that. -Make your haircuts consistent. You told me on my first visit that you do some services for people if you have the time and leave out others if you don't. Now reading the reviews, I can see that's true. You offer services if it's convenient for you and not the customer. The customer should be getting what they pay for. Break it down, itemize out what we get, and make sure we get the full $35 worth. Otherwise, I'll go somewhere I know I'll get my money's worth or pay for what I'm getting. Good luck with making your changes. Would like to see a long standing local business like yours stick around.