I went to this location because it's so close to my house. I was attending physical therapy in December and didn't want to have to drive downtown to Shirley Ryan Ability Lab so I opted for this place. I will be starting at Shirley Ryan in three weeks for real therapy to help my pain. My experience started out great with Sean & Jake and then and got worse for me after being scheduled with certain therapists and when I showed up for the appointments I was given to someone else. We discussed dry needling for my shoulder/neck issue. I received one session when I should have received four. ONE session isn't going to help, it has to be multiple but I couldn't get the sessions because I was handed off to therapists who weren't certified in dry needling. I was original scheduled with Jake or Sean when appointments were set up so they rescheduled me without my approval with other therapists. THIS PLACE IS A JOKE! No professionalism at all. They sit in a group (clique) when patients are doing their exercises instead of watching the patients. They just set a timer and wait for it to go off then go back to the patient, IF THEY HEAR IT. I had to always go tot the therapist and let them know I was done. They yell across the floor to patients. Sarcastic comments are made to each other in front of patients. There's a time to play and it's not with a room full of patients. I've had to walk around looking for the therapist after my set was done. One therapist, who thinks he's the class clown, kept telling patients an employee was leaving because she finally found a sugar daddy. I heard him tell that to at least seven people. He talked to everyone every session but not conversions, sarcastic comments thinking he was funny. I'm in a physical therapy facility and very rarely used equipment. I was using a door frame. The few items I used, I bought on Amazon and just do my therapy at home. Sean & Jake were great and the only two who can do the dry needling and real therapy including stretching people's muscles. I was very disappointed with this place. Someone had the 1# weight that the therapist wanted me to use and he tried to get me to use a soup can as a weight. I told him no, that was ridiculous. So I was standing in their pretend kitchen doing exercises of placing my fist on the counter and then raising my fist to the bottom shelf of the cabinet 30 times because they are so full with patients. I can stay home and use my own cabinet/counter for therapy. This same therapist decided to put me on a stationery bike. I told him I'm here for shoulder/neck issues, how is this helping that? He said it helps... no explanation. I think he was looking at the previous reason for my therapy 2 yrs prior. No other therapist had me on a bike. I need a double knee replacment and made that clear to him and he said it would be fine. I couldn't pedal for this reason and he told me just push the pedal back and forth but don't do the full rotation. Told him it hurts still and he said I'll be okay, I have to work those muscles. FOR MY NECK/ SHOULDER ISSUE????? The next 4 days I was in pain and the first day could barely walk. They overbook to at least four or five patients per therapist. 24 parking spaces, 5 employees, do the math...I had to wait for a parking space twice. Covid does still exist and I'm still high risk (I almost died of covid in 2020) so I wasn't happy with that. I canceled my last three appointments when I showed up and AGAIN my appointment with Jake was rescheduled with someone else. I told the front desk cancel all my remaining appointments. I haven't followed up to see if they charged my insurance company yet. Do yourself a favor and go where a therapist works with you not several patients in that hour. I learned my lesson and I'm going to a real physical therapy facility where they focus on the patient not overbooking for the money. Also, when I scheduled my appointments some guy at the call center got smart with me. I told him I want to m
Dec 2019
iI have been going to Midway Ati for 15 years .A wonderful place for therapy. 3 knee replacements broken wrist and now rotator cuff therapy. Great understanding people and they really listen to u. Great atmosphere. Wish they were open on Saturdays. close to my home. Great results always
Jun 2019
The minute you walk into the door everyone greets you morning, afternoon, evening. They ask if their is anything wrong. If you do they work on it right away. If you dont they explain the exercise you will do. The staff is amazing. Each therapist has a different way but its great. And motivating you to strive each day to get better. They are very attentive and at the end of your session they say goodbye. Definitely recommend this to everyone who needs therapy.
I went to this location because it's so close to my house. I was attending physical therapy in December and didn't want to have to drive downtown to Shirley Ryan Ability Lab so I opted for this place. I will be starting at Shirley Ryan in three weeks for real therapy to help my pain. My experience started out great with Sean & Jake and then and got worse for me after being scheduled with certain therapists and when I showed up for the appointments I was given to someone else. We discussed dry needling for my shoulder/neck issue. I received one session when I should have received four. ONE session isn't going to help, it has to be multiple but I couldn't get the sessions because I was handed off to therapists who weren't certified in dry needling. I was original scheduled with Jake or Sean when appointments were set up so they rescheduled me without my approval with other therapists. THIS PLACE IS A JOKE! No professionalism at all. They sit in a group (clique) when patients are doing their exercises instead of watching the patients. They just set a timer and wait for it to go off then go back to the patient, IF THEY HEAR IT. I had to always go tot the therapist and let them know I was done. They yell across the floor to patients. Sarcastic comments are made to each other in front of patients. There's a time to play and it's not with a room full of patients. I've had to walk around looking for the therapist after my set was done. One therapist, who thinks he's the class clown, kept telling patients an employee was leaving because she finally found a sugar daddy. I heard him tell that to at least seven people. He talked to everyone every session but not conversions, sarcastic comments thinking he was funny. I'm in a physical therapy facility and very rarely used equipment. I was using a door frame. The few items I used, I bought on Amazon and just do my therapy at home. Sean & Jake were great and the only two who can do the dry needling and real therapy including stretching people's muscles. I was very disappointed with this place. Someone had the 1# weight that the therapist wanted me to use and he tried to get me to use a soup can as a weight. I told him no, that was ridiculous. So I was standing in their pretend kitchen doing exercises of placing my fist on the counter and then raising my fist to the bottom shelf of the cabinet 30 times because they are so full with patients. I can stay home and use my own cabinet/counter for therapy. This same therapist decided to put me on a stationery bike. I told him I'm here for shoulder/neck issues, how is this helping that? He said it helps... no explanation. I think he was looking at the previous reason for my therapy 2 yrs prior. No other therapist had me on a bike. I need a double knee replacment and made that clear to him and he said it would be fine. I couldn't pedal for this reason and he told me just push the pedal back and forth but don't do the full rotation. Told him it hurts still and he said I'll be okay, I have to work those muscles. FOR MY NECK/ SHOULDER ISSUE????? The next 4 days I was in pain and the first day could barely walk. They overbook to at least four or five patients per therapist. 24 parking spaces, 5 employees, do the math...I had to wait for a parking space twice. Covid does still exist and I'm still high risk (I almost died of covid in 2020) so I wasn't happy with that. I canceled my last three appointments when I showed up and AGAIN my appointment with Jake was rescheduled with someone else. I told the front desk cancel all my remaining appointments. I haven't followed up to see if they charged my insurance company yet. Do yourself a favor and go where a therapist works with you not several patients in that hour. I learned my lesson and I'm going to a real physical therapy facility where they focus on the patient not overbooking for the money. Also, when I scheduled my appointments some guy at the call center got smart with me. I told him I want to m
iI have been going to Midway Ati for 15 years .A wonderful place for therapy. 3 knee replacements broken wrist and now rotator cuff therapy. Great understanding people and they really listen to u. Great atmosphere. Wish they were open on Saturdays. close to my home. Great results always
The minute you walk into the door everyone greets you morning, afternoon, evening. They ask if their is anything wrong. If you do they work on it right away. If you dont they explain the exercise you will do. The staff is amazing. Each therapist has a different way but its great. And motivating you to strive each day to get better. They are very attentive and at the end of your session they say goodbye. Definitely recommend this to everyone who needs therapy.