The Kimpton Gray Hotel is a beautifully restored historic building in the Financial District, offering a great location near major sights. The hotel features lovely bathrooms with large soaking tubs and a premium tea selection in the morning. What truly sets it apart is its exceptional customer service, with staff going above and beyond to make guests feel welcome. The friendly and accommodating team provides excellent amenities, including a welcoming atmosphere and attentive service. Guests praise the hotel's comfortable rooms, a variety of pillow options, and robes, making it an ideal choice for a memorable stay. The rooms are spacious, clean, and comfortable, with some guests enjoying upgrades like a Deep Soaking Tub. The hotel is close to public transportation, Millennium Park, museums, theater, and the riverwalk. It has a fitness room and a spa room, both at the far end of the second floor, and a seating area with great artwork behind the front desk. Coffee and tea are available every morning starting early. Staff are friendly and helpful, and the hotel offers a restaurant, bar, and lounge on site. While check-in is smooth and quick, some guests experienced minor issues with room service and phone menus, but overall, the hotel maintains a high standard of service. The front desk is located on the second floor, with easy access via stairs or elevator.
The location is great - really central, easy to get around from. The room needed a lot of maintenance and a refresh, however, and a couple of things were missing when I checked in.
The staff were really sweet and helpful, so that helped. Honestly just fine overall - I'd stay again for the location if needed!
Have loved my time at Kimpton! I was visiting to celebrate my engagement, and Shea at the front desk pulled out all the stops! We were able to get a room upgrade (with a soaking tub which I love!), and they sent over a lovely bottle of wine. They really went out of their way to make us feel special! The hotel is perfectly located in the West Loop with quick access to the river walk and millennium park. Can’t recommend enough! Thank you Shea and Kimpton Gray!!
Mariah at Kimpton Gray was an absolute gem to work with for Maddie + Pat's wedding. With 160+ guests, a multi-room schedule, and multiple wedding events leading up to the big day, she stayed organized, communicative, and calm. She was quick to answer my many emails, thoughtful about the details, and always willing to problem-solve. When something needed to be adjusted, she handled it right away and made it right. The Boleo looked beautiful for the reception, the food was a hit with guests even more so with the fun late night snacks!), and the team was gracious from start to finish. As a planner, having a venue contact like Mariah makes all the difference. I'd happily… read full review
122 W Monroe St, Chicago, IL 60603
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