Kimpton Gray Hotel

The Kimpton Gray Hotel is a beautifully restored historic building in the Financial District, offering a great location near major sights. The hotel features lovely bathrooms with large soaking tubs and a premium tea selection in the morning. What truly sets it apart is its exceptional customer service, with staff going above and beyond to make guests feel welcome. The friendly and accommodating team provides excellent amenities, including a welcoming atmosphere and attentive service. Guests praise the hotel's comfortable rooms, a variety of pillow options, and robes, making it an ideal choice for a memorable stay. The rooms are spacious, clean, and comfortable, with some guests enjoying upgrades like a Deep Soaking Tub. The hotel is close to public transportation, Millennium Park, museums, theater, and the riverwalk. It has a fitness room and a spa room, both at the far end of the second floor, and a seating area with great artwork behind the front desk. Coffee and tea are available every morning starting early. Staff are friendly and helpful, and the hotel offers a restaurant, bar, and lounge on site. While check-in is smooth and quick, some guests experienced minor issues with room service and phone menus, but overall, the hotel maintains a high standard of service. The front desk is located on the second floor, with easy access via stairs or elevator.