As a current subscriber, we have noticed really good and really bad practices. The scheduling is sporadic, full of cancellations and rescheduling. Adocate for yourself if you plan on using them.
I have found the skills to be adequate, yet unpredictable on their scheduling. The office is quite responsive, and accommodated all of our requests. Like anything, be the squeaky wheel.
My father recently underwent surgery and selected this company for his physical therapy and home health services. Unfortunately, the assigned physical therapist did not attend to his care for over a month. When we contacted the company to express our concerns, they assured us that a therapist would visit, but this never occurred. As a result, we felt dismissive and frustrated by the lack of follow-through. It is perplexing how this company remains operational, given its apparent lack of organization and professionalism.
This company is horrendous. They are unprofessional, unorganized, careless, and dangerous. The staff has no intention of providing mediocre care, let alone quality care. Don't get me wrong, some of the staff are good but the bad outweighs the good. One nurse litterally threatened to poop all over my house if I didn't make someone get out of the shower immediately so she could use my bathroom. I later found out she does this all the time and is still employed. The office was literally upset with me when I said she was no longer welcome in my home.
The office staff has poor communication and organizational skills. The lab comanies they send to your home are out of network,… read full review
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700 N Sacramento Blvd, Chicago, IL 60612
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