Charleston Rehab and Healthcare Center is a facility dedicated to providing compassionate nursing and rehabilitation services. The staff works hard to meet each resident’s individual needs and help them reach their highest level of independence. The center offers a range of services, including nursing care, dementia care, wound care management, hospice, and respite care. The nursing staff is committed to delivering excellent care, with some caregivers being especially helpful and caring, while others may not be as attentive. The medical professionals who assist residents are generally kind, compassionate, and knowledgeable. The center also features an activity and social service department that encourages family involvement and aims to meet social needs. Visitors and families have expressed appreciation for the caring staff, especially those who go above and beyond to provide support. However, some reviews mention inconsistent care from certain CNAs, delays in medication delivery, and issues with privacy and communication, such as moving residents without clear explanation or leaving belongings behind. Despite some challenges, many residents and their families appreciate the caring attitude of the staff and the quality of therapy services. One person shared positive experiences with therapists and nurses, noting that staff members become like family. Overall, Charleston Rehab and Healthcare Center strives to offer a supportive environment focused on personalized care, though it faces occasional issues with consistency and transparency.
Some of the CNA's are helpful; some do not care to help at all. I arrived here Nov 02, 2023. Meals are horrible! Today I asked for pain pill, FOR MY PAIN, at 3:20. It is now 7:20 still waiting. Pain having a blast. The medical professionals who do help, are kind, compassionate, and knowledgeable. The ones who do not care make stay here miserable.Addendum At 7:50, I asked CNA for water. At 8:55, nurse comes on duty gives me pain pill, and water. She is wonderful caregiver; provides patients excellent care. Jody is amazing nurse!Addenmdum (next day) I asked CNA to get tv on so I can watch Sunday football. When he picked up remote, I asled if he...read full review
Awesome place filled with caring staff members! They help us out so much to see my aunt who is staying there on short notice when I was passing though on short notice. Thank you all!
Hello my daughter was a patient of Hilltop through the winter months 100 days she was here for physical therapy she grew to really care for her CNA’s and nurses they were like family to her. I have the same therapist that my daughter had and they have done wonders with me I look forward to them coming down the hall each day. My therapy may not be as long as my daughters was but I’m sure it will be a quality one.