CIT Trucks - Champaign, IL

CIT Trucks in Champaign, IL, has been serving the transportation industry since 1975, representing brands like Kenworth, Volvo, Mack, Isuzu, and Autocar across multiple states. Customers appreciate the fast and efficient service from the shop workers, who are noted for their skills in handling repairs. Many have had positive experiences over the years, highlighting the helpfulness of staff members in parts and service. One reviewer mentioned that they got in and out the same day, praising the staff for listening and allowing direct communication with the tech working on their truck. Even if they have to drive a distance, they plan to return because of the good experience. However, there are mixed reviews regarding customer service interactions. One customer mentioned a negative experience with a service staff member, feeling that her attitude varied based on the customer's background, which detracted from the overall experience. Another customer faced difficulties with their truck in limp mode but later received support from the service manager, who resolved the issue promptly. This change in experience was appreciated, showcasing the importance of effective management and customer care. A reviewer also noted that the staff are very professional, knowledgeable, and accommodating, with technicians like Josh and Toby going out of their way to check units and help identify problems. They also praised the parts department for having most of what was needed and handling returns without question. Overall, CIT Trucks is recognized for its strong repair capabilities and knowledgeable staff, but there are areas for improvement in customer service consistency.