We needed a new heating and cooling system and they were so amazing with helping us get ready for the approaching winter season. When I called to schedule an estimate they came out that same day to talk with us and all within a 6 day span our system had arrived, and was installed. Best service EVER!! They explained everything and took the time to answer all our questions. Thank you, RSP for taking care of our family!
About RSP Heating and Cooling
RSP Heating & Cooling is a reputable company known for its professional and reliable services. They offer competitive prices for installation and provide excellent customer service. Their technicians are highly respected for their expertise, clear communication, and politeness. Customers appreciate the company's commitment to the local community and its transparency. Recent reviews praise the technicians' efforts to go above and beyond, such as Shelby and Richard's quick response to fix an air conditioning issue before a planned trip, and Evan and Alex's professionalism in assisting with a new unit installation. The company's dedication to customer satisfaction is evident in the positive feedback from satisfied clients.
Reviews
Timely and efficient service with great communication
My AC stopped working this week, in the middle of a heat advisory. RSP was able to send someone out to assess and repair my AC unit in less than 24 hours.
I especially like their notification process leading up to the appt. They texted me the night before to give me a 2 hour expected service window. The technician called me before coming to my house. He called from the location before me and told me he was on the way to me, giving me an ETA. Then, RSP texted me telling me he was on the way and gave his full name and a photo of him. I felt this was super responsible and safe.
Michael was my technician and he arrived right when he said he would and was kind, funny, and super knowledgeable.
He did everything he could and then gave me options about where to go from there: The refrigerant that my AC unit uses has been phased out by the company so he said I could either call around and find someone who carries and can refill it OR I could stay with them and get a quote to replace my AC unit entirely. I appreciated that he gave me the choice and didn’t pressure me or try to sell me on staying with them and replacing.
I found another company to replace the refrigerant and immediately called RSP to join their Comfort Club.
I respect and like how they do business and was sold on the friendliness and expertise of Michael. RSP has earned a customer for life! Highly recommend.
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- online estimates
- accepts credit cards
Location
6951 Grand Road, Carterville, IL 62918
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