Staff is very rude. The staff comes in with the patients. The clinic opens at 9 am, they come in at 9 am. I was told it is a Illinois state law requires you to have a state ID at 16. Shame on you! It’s not a law! From then on they only addressed my son. Granted he is 18, however a high school student and a dependent. No insurance and No job. I have understand the rules however the nice nasty is not showing the BOE’s of Advocate aurora. You Never know who your clients are. Do better. I wish I could give the staff zero stars.
Apr 2022
This office in particular is rude and uninformed. Every time I come they only give me partial information and the chick at the desk is rude and unprofessional. I hate this office and hope this is my LAST visit.Go elsewhere
Apr 2019
Not what you say but how you say it! As a medical professional & having dealings with the public overall! That should not have to be throughly explained! I was sent here by my daughter's pediatrician because I no longer have public aid insurance & I have private insurance, my daughters doctor wrote on a prescription paper that my daughter needs an Hpv shot, me not knowing exactly where to go at first I went to the pharmacy line, the pharmacist told me that advocate health care was separate from what my daughter needed & she showed me the portal to where you have to sign in. I did not see or look at the sign that says what "specific" shots they do as I was just trying...read full review
Staff is very rude. The staff comes in with the patients. The clinic opens at 9 am, they come in at 9 am. I was told it is a Illinois state law requires you to have a state ID at 16. Shame on you! It’s not a law! From then on they only addressed my son. Granted he is 18, however a high school student and a dependent. No insurance and No job. I have understand the rules however the nice nasty is not showing the BOE’s of Advocate aurora. You Never know who your clients are. Do better. I wish I could give the staff zero stars.
This office in particular is rude and uninformed. Every time I come they only give me partial information and the chick at the desk is rude and unprofessional. I hate this office and hope this is my LAST visit.Go elsewhere
Not what you say but how you say it! As a medical professional & having dealings with the public overall! That should not have to be throughly explained! I was sent here by my daughter's pediatrician because I no longer have public aid insurance & I have private insurance, my daughters doctor wrote on a prescription paper that my daughter needs an Hpv shot, me not knowing exactly where to go at first I went to the pharmacy line, the pharmacist told me that advocate health care was separate from what my daughter needed & she showed me the portal to where you have to sign in. I did not see or look at the sign that says what "specific" shots they do as I was just trying...read full review