Roto-Rooter Plumbing, Drain, and Water Cleanup

plumber, Plumbing, Damage Restoration, Water Heater Installation/Repair

176 S Schuyler Ave, Bradley, Illinois 60915
(815) 242-0044

Reviews

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  • pamela becker
    Jun 2026

    Every time matt does work it is fantastic I would give him 100 stars

  • Alec Vondrasek
    Jun 2026

    Fast and efficient, great service!

  • Geraldine Laird
    Jun 2026

    Not completed yet

  • jenny M
    May 2026

    I was almost satisfied with the service, but there were significant issues that need attention. The technician did not check whether I couldn’t shut my bathroom door. I was instructed to call should there be installation issues it will be covered but if its a toilet issues then it wont as i self bought it. This plumber without listening to the issues wanted to charge extra rather than assess the situation first.
    A professional should exercise good judgment, and unfortunately, that did not happen here. Initially, I was informed there would be an assessment to evaluate the work needed, including reviewing the new toilet. The first technician looked at it but did not express any concerns. A second plumber came to complete the job.. I understand that sometimes things can go wrong, but both staff explicitly told me to call. Instead of evaluating the situation, the plumber immediately tried to quote me extra. He even commented, “you bought a bigger toilet,” without verifying the measurements himself. The new toilet by the way is the same brand,size and make from Lowes. I feel that a true professional should recognize potential issues with toilet size during installation rather than simply trying to complete the job. Assessing the situation first, and then quoting if necessary, would have been the correct approach. I would have been willing to pay for any additional work if it had been justified. I uploaded 3 pictures. The first one indicate that I cannot shut the door after his job, the second picture indicates how it was before as you can see its all the way to the margin. And the third picture is how he tackle it. And that is why I can’ close the door. He left a big gap. Tell me why do I need to pay? It was your mistake! Because of this I am very very frustrated.
    I am sharing this feedback to help other customers make informed decisions. I value good service and hope this company can improve its professionalism and approach to customer care.

  • Ray G
    May 2026

    Matthew Langston was our tech and he did a fantastic job. Replaced our kitchen sink and took out the garbage disposal and water filter we no longer wanted. We would definitely ask for him back for any future jobs.

  • Scott Walters
    May 2026

    Our technician Matthew was great. He identified the problem quickly and got our drain working pretty quick. He was also personable and kind, while working at a late hour. Would recommend 10 out of 10.

  • Kristina Mainard
    May 2026

    Matthew was awesome great service and very helpful with all of my questions.

  • Skyler Brown
    Sep 2025

    Zack was great! Quick and professional with the task at hand! Very knowledgeable of the profession for future projects to have done! Definitely will be using the company again!

  • Ryland Zimmerman
    Sep 2025

    Great guy named Zach did it at a great cost and did it fast and amazing to talk to he talked to me to let me know what he was doing and how he was gonna do it amazing group of people if you need plumbing call these people especially Zach

  • Michael Lake
    Sep 2025

    Very friendly and professional. Also quick and easy. Thanks Mike.

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Roto-Rooter Plumbing, Drain, and Water Cleanup

176 S Schuyler Ave, Bradley

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Hours

Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours