LL Flooring (Lumber Liquidators)

LL Flooring in Bolingbrook offers a wide selection of high-quality floors, including carpet, vinyl, waterproof, wood, laminate, and tile. Customers can browse over 400 options, use online tools, or work directly with a team of flooring experts. The store provides a complete solution, from matching moldings and accessories to installation services. While product quality is generally appreciated, some customers have experienced issues with the in-store service and recommendations. One customer had a poor experience when an employee suggested a specific underlay that resulted in a squeaky and unsecured floor upstairs. The customer felt that the store's incompetence led to an unsatisfactory outcome, and the customer service was not helpful in resolving the problem. However, other customers have had more positive experiences. One praised the helpful staff, who assisted in locating items at other LL Flooring locations and placing orders. Another customer appreciated the knowledgeable and eager-to-help team, who went the extra mile to address their concerns. The staff, especially the team leader, was described as professional, detail-oriented, and able to guide customers through the process, making the experience smooth and satisfying. Overall, LL Flooring in Bolingbrook provides a comprehensive flooring solution, but the quality of customer service can vary, with some customers experiencing issues that the store was unable to resolve satisfactorily. Customers have found good quality flooring at a fair price and value the knowledgeable staff, though wait times for delivery can be a concern.