About Roto-Rooter Plumbing & Water Cleanup
Roto-Rooter Plumbing & Water Cleanup is a trusted local plumbing company serving Arlington Heights, IL. With a history dating back to 1935, the company offers expert residential and commercial plumbing services 24/7, 365 days a year. Their team of experienced, licensed, and insured technicians specializes in drain cleaning, sewer line repair, and plumbing video inspections. Customers appreciate their prompt emergency support for water heater repair, water damage restoration, and burst or leaking pipes. The company also handles dishwasher and toilet repairs, providing dependable and professional service. Reviews highlight the professionalism and kindness of the staff, with technicians like Ken and Joey praised for their clear explanations, fair pricing, and future-focused approach. They are dedicated to giving customers a clear roadmap for their home's plumbing needs, especially for older houses. Communication is also a strong point, as seen in positive interactions with helpful office staff. However, some feedback mentions instances of unprofessional behavior from certain plumbers; one customer experienced rudeness and impatience, which was disappointing. Overall, Roto-Rooter is known for efficient, thorough work and quick responses during emergencies, such as sewer line issues and water backups. Customers trust their expertise and appreciate the company’s ability to handle complex projects from assessment to completion, making them a reliable choice for plumbing needs in the area.
Tim was fantastic from start to finish. He came to my house, took the time to explain everything clearly, and made the whole process easy and stress-free. He was always smiling, had a great attitude, and made me feel comfortable throughout the entire process. He sent out his team to complete the work, and they were professional, efficient, and did an excellent job. The quality of the work exceeded my expectations, and everyone was respectful and cleaned up after the job was done. I highly recommend Tim and his team to anyone looking for honest, reliable, and high-quality plumbing services.
Ken and Joey are kind and highly professional people who explained everything in great detail and offered fair pricing and recommendations. I know a little about plumbing and I have to say I’m really impressed with the results and future focused so that they can give us a roadmap of where our ancient house needs to go so that it’s completely up to code. I can’t say enough good things about them. They also really believe in the company that they work for with experience and logical reason why they stick with SJ Plumbing.
Edit: spoke with Dashuri over the phone and she was SO kind and helpful and truly made me feel validated and so much better about the situation so I am giving them another chance with a different plumber.
Extremely rude plumber was dispatched to my house. Impatient and short tempered, interrupting me as I asked questions to confirm what he was saying. As a single homeowner, If I’m spending that much money on a service I want to understand what I am paying for. I have worked with many contractors before and have never been treated with such disrespect. If he had let me finish my question without interrupting me 10 times, he would have had a customer. Absolutely...read full review