Heitz Optical provides prompt and professional service, with staff able to quickly diagnose and resolve issues. From the moment a customer walks in, the staff are warm, welcoming, and highly professional, taking the time to understand individual needs and preferences. The store offers a vast selection of high-quality frames, which has impressed many, with options to suit every style and budget. Patients praise the helpful and courteous service, as well as the expert care provided by the doctor, who is patient, thorough, and explains each step clearly during the eye exam.
The selection of frames is amazing, and customers have noted that they can find unique styles not typically available elsewhere. The store even has an in-store lab, ensuring attention to detail, especially for progressive lenses and those with astigmatism. Once a choice is made, staff guide customers through the lens customization process, ensuring they get the best features for their lifestyle. The turnaround time is quick, and the finished products, like glasses that are comfortable and stylish, exceed expectations. Overall, Heitz Optical is a trusted and impressive optical business, and many highly recommend it for exceptional service and high-quality eyewear.
If you want friendly convenient competent optometry, this is the place. Not the best diagnostic equipment but they excel at giving value and cost saving advice. I find Heitz a better value option than chain stores due to Heitz Optical's exceptionally personalized care and reasonable pricing.
I was incredibly stressed over needing to get a second pair of glasses as my RayBan smart glasses broke and were going to be sent away to be fixed. Had prepared to be spending &100-200 for backups and instead they offered a temporary pair of older frames that fit the lenses in my RayBan glasses. It was a quick frame swap for $20, super glad I went to Heinz, their solution was so much better than I could’ve hoped for. Thank you so much for the assistance. Easily my favorite place to go for all needs when it comes to glasses, lenses or contacts. They really know their field and are amazing with finding great quick and affordable solutions. I’ll be back, definitely a… read full review
I don’t usually leave reviews, but this experience deserves one. Friday night, my dog destroyed my glasses. They were unfixable, and with upcoming work travel, I needed help fast. I usually go to LensCrafters, but their two-week turnaround wasn’t an option.
A friend recommended Heitz and even called the owner, who told me to come in at 8 a.m. Saturday. I met him — he confirmed my glasses couldn’t be saved but took my lenses, found a frame that fit, and had me ready in 15 minutes. No upsell, just genuine problem-solving.
I bought a new pair too, and the best part? Heitz has its own onsite lab, something the big stores no longer offer. My new glasses will be ready… read full review
2415 Homer M Adams Pkwy, Alton, IL 62002
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