Cardinal Plumbing Co.

Cardinal Plumbing Co. is a residential plumbing service company serving the Madison & Macoupin county area. Founded on faith, family, honesty, and excellence, they are committed to meeting their customers' needs. While there was some confusion around septic tanks, their technicians were described as professional, prompt, and honest in their work. Customers appreciated the friendly service and the excellent communication throughout their experience. The company has made efforts to improve customer interactions by sending text messages with the technician's photo and contact information before appointments and following up for scheduling. Technicians, including Austin, have been noted for their thorough investigation of issues and clear explanations of options, enhancing customer satisfaction. Although there was a specific case involving a sewer grinder connection that required external help, the owner reached out to ensure the situation was addressed. Overall, customers have expressed their satisfaction with the quality of service and would recommend Cardinal Plumbing Co. for their plumbing needs.