About Alton MultiSpecialists
Alton MultiSpecialists provides high-quality healthcare services to patients in the Alton IL and St. Louis Metro regions. Their team of doctors and physicians, including OBGYN, Pediatrics, Internal Medicine, Orthopedics, and Diagnostic Imaging Services, deliver advanced medical technology with a rare and welcome warmth to each patient. While some staff members excel in customer service, being friendly and responsive to patient inquiries, others may need improvement in listening to patients' concerns. The practice is committed to providing expert and cost-effective services, responding to community needs. Patients praise specific doctors, such as Dr. Zenker, for their expertise and quick response to messages, and Dr. Sauer, for her exceptional care, kindness, and dedication to her patients' needs.
I have been going here for years and never have I had a bad experience. Dr.Erik Stabell, well what can I say bad about him...nothing. He's been my Dr. for over 25 years and he and his staff have always treated me with respect.
I personally am under Dr. Durham and my daughter is under Dr. Zenker. Dr. Zenker is wonderful, he is very to the point and a dry sense of humor. You can tell he knows what he is talking about and his office is quick with mychart messages. Dr. Durham, I have a lot of history with her at this point but it takes a while to break down those professional business-y vibe. Her office is also quick to respond to mychart messages.
I've called twice. The first time I spoke to the nicest person ever - I really wish I had gotten her name, she was simply wonderful! The second person I spoke to wasn't exactly rude but definitely did not want to be on the phone. She did her best not to hear my question, just kept saying over & over again to call my insurance. How do you know that I need to call my insurance if you don't even know what my question is..? I work in customer service. Even if you've heard the same question a hundred times, please take the time to listen before cutting someone off & passing them off to the next.