Hines Supply - Alsip

Dec 2016

I purchased lumbar here to build onto my second story house and when I received it, it looked awful. I felt like I had received lumbar from the reject pile. My husband spent hours looking over all the wood one by one and had to return almost half of it back to them. A lot of the wood was warped, gray, black smudges, crook it and with midline cracks. The longer 16Ft plus wood pieces were the only ones that looked usable and in good shape. The rest was junk. The sales rep had said their wood quality was superior before I bought which was very misleading. The other problem was that when I tried to return the bad wood, they gave me a hard time. The sales rep came to my house to see the wood, then he tried to convince my husband that he could still use the wood by cutting and turning the pieces over so when nailing them down, the bad areas are not seen by our village inspector. This was unacceptableto me. The rep finally gave in and said that my husband has to help their driver load the wood back unto the truck or we will be charged a 20% restocking fee. This doesn't make any sense for my husband to load bad product they sold us, plus my husband was not available at their convenience. After I got very upset and asked to speak to a manager the rep said they would waive the fee. We ended up going to Home Depot for all the wood I was missing and was given a 6% discount on top of their already lower prices because of the large quantity we purchased. Home Depot's wood was superior all around. I should have purchased from them in the first place which would have saved me a lot money, time and above all stress.