Floor & Decor is a store specializing in hard surface flooring, offering a wide variety of tiles, wood, and stone products at everyday low prices. They emphasize their direct sourcing practices, guaranteeing customers receive quality products at competitive rates. The store provides free design services and caters to professional clients through a dedicated PRO services team.
Customer experiences at this location have shown a mix of feedback. While some customers praise the knowledgeable staff and their satisfaction with purchases, others express frustration with the store's customer service. Difficulties in reaching the store by phone, lengthy wait times, and issues with order processing have been reported. Customers have also encountered problems with inventory accuracy and delivery scheduling, resulting in delays.
Despite these challenges, there are positive interactions worth noting. Ashton has been highlighted for his exceptional assistance, helping customers find flooring samples and providing friendly, patient service. Leyna has also received praise for her help with returns, ensuring a smooth process. Customers appreciate the availability of a wide selection of products and the option for a full refund within 90 days. The store has acknowledged some concerns and taken steps to address them, such as waiving a delivery charge in certain situations.
Ask for Kenzie. She listened to my wife's inspirations and visions for our 2 bathrooms and was able to narrow down our choices for floor and bathroom tiles. She patiently laid out the different grout colors and had expert and creative opinions which helped bring our dream bathrooms to life. Kenzie, the selection, the prices & the service, all 10 out of 10.
I had a great experience working with Donna, the design consultant. I had an overall vision for my bathroom reno, but the process was so overwhelming. Donna helped me pull everything together and showed me materials and finishing details I hadn’t considered. Donna was thorough and incredibly helpful without ever making me feel pressured or trying to oversell me. Overall I am so happy with the experience and the final look I moved forward with. Highly recommend working with Donna, she is amazing!
I had such a great experience working with Donna while choosing tile and wood-look flooring for my basement renovation! 🏡✨ She has an excellent eye for design and was incredibly patient and helpful throughout the entire process. 🎨🧱 I really appreciated how she worked with me to find beautiful options that stayed within my budget. 💰😊 Her knowledge and dedication made everything so much easier. I would definitely choose Floor & Decor again for my next home project! 🙌⭐
826 South Randall Road, Algonquin, IL 60102
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