About Floor & Decor
Reviews for Floor & Decor
Write a reviewHours
Monday: 7AM - 8PM
Tuesday: 7AM - 8PM
Wednesday: 7AM - 8PM
Thursday: 7AM - 8PM
Friday: 7AM - 8PM
Saturday: 8AM - 7PM
Sunday: 10AM - 6PM
Floor & Decor is a store specializing in hard surface flooring, offering a wide variety of tiles, wood, and stone products at everyday low prices. They emphasize their direct sourcing practices, guaranteeing customers receive quality products at competitive rates. The store provides free design services and caters to professional clients through a dedicated PRO services team. Customer experiences at this location have shown a mix of feedback. While some customers praise the knowledgeable staff and their satisfaction with purchases, others express frustration with the store's customer service. Difficulties in reaching the store by phone, lengthy wait times, and issues with order processing have been reported. Customers have also encountered problems with inventory accuracy and delivery scheduling, resulting in delays. Despite these challenges, there are positive interactions worth noting. Ashton has been highlighted for his exceptional assistance, helping customers find flooring samples and providing friendly, patient service. Leyna has also received praise for her help with returns, ensuring a smooth process. Customers appreciate the availability of a wide selection of products and the option for a full refund within 90 days. The store has acknowledged some concerns and taken steps to address them, such as waiving a delivery charge in certain situations.
I had another great experience at Floor & Decor thanks to Lukasz. This is my second time working with him, and he’s consistently knowledgeable, patient, and kind. The first time, he helped me choose the correct grout and color, and this time he went above and beyond to help me find a perfectly color-matched flooring step cover. He really knows his stuff and makes the whole process easy. Lukasz is the best! Next time someone works with him give him a tip for me :)
We recently re-visited Floor and Decor and were fortunate to be helped by Donna - the design consultant. She is so patient, and guided us with skill and warmth. Floor and Decor is so lucky to have her! Once we finish our bathroom renovation, we will be happy to come back for buying material for other rooms. Donna's expertise is inspiring us to keep beautifying our home!
After wandering around aimlessly trying to decide what to choose for a rehab, I finally asked for help. Grace had everything pulled together in no time at all! Very happy with her guidance and input. Highly recommend actually asking for her. She has a good eye and listens to what you’re trying to accomplish. Thanks, Grace!
Google won’t let me leave a second review, but huge shout out to James, Robert, and Louis! They were so helpful with getting my order (unscheduled pick-up) and loading my car. Truly nice guys. So helpful! Thank you!