Heat & Cool of Idaho

Heat & Cool of Idaho is an HVAC company known for fast and timely service, often arriving quicker than promised. Customers report the technicians are knowledgeable, do great work, and perform extra tasks without pressuring clients to buy new systems. This honest approach is highly recommended. However, some past reviews detail significant problems. Multiple customers reported that inspections for home purchases incorrectly declared old, failing systems with expensive coolant leaks to be in good working condition. This led to frustrating situations where systems failed soon after, leaving families without cool air. One customer was given conflicting diagnoses and charged for repairs that did not fix the core issues. Notably, the company's owner proactively reached out to one such customer after learning of their dilemma, acknowledging a problematic former employee. The owner and his team then spent months making things right with many visits. This exceptional effort to correct past mistakes completely changed the customer's opinion, restoring confidence in the company's commitment to honest service. The overall experience suggests that while past errors occurred, the current leadership is dedicated to customer satisfaction and reliable HVAC repair.