Massage Envy

Sep 2023

I have been a member for over ten years, starting out in Bend Oregon. Just today 09/04, I tried booking with the app for anything for October and couldn’t get an appointment. I have so many credits built up and this is extremely frustrating. I only gave the two stars because I have had great therapists.

Apr 2023

My massages are great when I can actually receive one. My husband got me a membership for Christmas. I’ve only had the membership for 4 mos & I have been cancelled on a handful of times already. It is extremely frustrating!!If it were me as the customer canceling last minute I would be losing my credits but it’s ok for them apparently. After I receive my massage for this month I will definitely be canceling my membership & taking my business elsewhere where it can be reliable.

Feb 2023

I enjoyed the employees and the therapists and had a membership for several years. Everyone was very pleasant. Unfortunately it became so difficult to get on their schedule I could never get in and my therapists were constantly changing. When I chose to cancel my membership I had a few weeks to use up my credit but again, they had no openings for me in those weeks; unless I wanted to call every day in case someone else cancelled. I lost about $300 in credit.