Community Taxes United

Customer service and timeliness are non existent. Not worth the money they charged. The first couple years were ok as far as service but the last three years have been a nightmare. Last year it took Suzie and her office three months to do the taxes. Needless to say an extension was filed, costing my company more. They wouldn't answer the phones, return a call or respond to emails. The only way I got their attention was to drive to their office at which cost me time away from my work; I was looked at as if my presence was a huge interruption. Every time I walked out of the office I was ticked off.
I cannot recommend their services to anyone. It's apparent they have their… read full review

Susie (the owner and accountant) did my tax for years. There were times I would often wait up to over a hour past my appointment time just to have my tax completed. I stuck it out l, but the last straw was when after arriving for a appointment I was told by the receptionist that no one knew where Susie was! I was a bit confused as she was the owner, I was a long time client and after driving 30 minutes for my appointment no one had the decency to call me to cancel or reschedule. The receptionist ask me to leave everything and they would try to find her. I decided to cut my losses and found another accountant that is cheaper and did exactly the same work. My… read full review

I would not recommend at all. Susie Burgess did our taxes in 2020. Did a differed payment and never told us. So in 2021 I started getting letter saying we owed. I contacted her MANY times. She said she fixed it and not to worry about it. Still went to her for our taxes. Got another letter in 2022 saying we own even more.... she never took care of anything. I had to pay extra and fee for paying late because "she took care of it" and never did. I emailed mutable times. She stopped responding completely ?...