Palouse Animal Wellness & Surgery Center (PAWS) is known for its friendly and professional staff. Upon visiting, customers are greeted by a team that is attentive, thorough, and patient, especially when dealing with anxious animals like Ollie, a golden retriever. The veterinarians are described as kind and personable, taking the time to explain procedures and double-check information. The center offers a range of veterinary services, including surgeries and annual physical exams, with staff who work hard to accommodate urgent cases and maintain transparency about costs by providing estimates beforehand. Many clients appreciate the consistent and caring approach, especially during end-of-life scenarios when the staff is very supportive and strives to make difficult times more manageable. The clinic’s environment is caring and professional, making the community a better place.
While some customers have expressed dissatisfaction with the front desk staff's customer service, citing rude and dismissive behavior and inflexibility in scheduling appointments, the overall veterinary services have received positive ratings. Customers have noted that the staff and veterinarians are generally praised for their kindness, professionalism, and attentiveness. The availability of appointments, including same-day visits, is appreciated, and the staff's straightforward communication about costs and procedures adds to the positive experience.
In summary, PAWS is a veterinary center with a mix of positive and negative reviews. Despite some issues with customer service at the front desk, the care provided by the veterinarians and the caring environment make it a valued part of the community. Improvements in customer service could further enhance the overall experience for clients.
Absolutely LOVE P.A.W.S!!
They are, in my opinion, the best in the area, without question. Every time I've had to bring my cat in, they've always been amazing! Recently, I boarded my car while on vacation, and they went above and beyond to make sure she was comfortable, and even sent daily texts with a photo. 😻
I can't say enough good things about P.A.W.S!
If you're looking for a new vet, I'll just tell you right now, P.A.W.S. is the best around, easily.
A little on the expensive side but a fantastic vet. Highly recommend Fetch Pet Insurance if you are able. Dr. Baur is incredible! He is kind, professional, knowledgeable, answers all your questions and concerns, makes you feel heard. I have been able to get same day apps if there is a cancelation. Otherwise they seem to get me in at a reasonable time and always have emergency need spots open for a higher fee. I have been able to call in parasite prevention meds and get them filled sane day. Overall always a fantastic experience. They send me text messages to check how my dog is doing at home. We always feel cared for.
Took my 1yo Golden Retriever Case in to establish care and address some hotspot issues. Nichole, Sarah, and Dr. Bauer were absolutely a dream to work with! They did the background digging to ensure that Case was up to date on all vaccinations, and provided us a level of care of utmost friendliness, professionalism, and financial transparency. It felt like they “took their time” with us, not rushing us through like just another patient. And for the cherry on top, they walked me outside and took Case out potty so I could get my 4 month old baby in the pickup, stress free. Case and I (and all future pets) are lifetime PAWS patients thanks to these three!
504 North Main Street, Moscow, ID 83843
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