Overpriced junk! save your money! Company has ZERO customer service or support. Purchased a crate and my dog broke through the door even when locked twice. Contacted company by text and zero response. Company only allows email or text customer service and never responds. Also order one of the overpriced custom crate pads and it only lasted for 1 hour. dog chewed it up. I was able to make contact with the company this time via text and the response was the pad isn't completely indestructible and they recommend a $50 rubber horse mat. the company even knows there product is garbage. Tried to cancel order and send back and that is a hassle. stay tuned for that. Horrible... read full review
April 2023
I ordered my collapsible dog crate March 2023. Upon arrival I noticed the box it was shipped in was basically destroyed (un usable) so I took it and threw it out. The crate itself was perfect condition wise BUT was slightly too small for my year old american bully. I reach out for an exchange and am informed I CAN NOT exchange it because the packaging that was destroyed (not my fault) so not I have a 1,000 dollar crate and literally cant use it...Absolutely ridiculous. Stay away from these guys... pretty clear they are all about a buck. very disappointed.
February 2023
best dog kennel you can buy!! if you have a high anxiety or high energy dog this is the safest option. We have two GSPs and one has bad kennel anxiety. she loves this kennel and is super relaxed in it.
Overpriced junk! save your money! Company has ZERO customer service or support. Purchased a crate and my dog broke through the door even when locked twice. Contacted company by text and zero response. Company only allows email or text customer service and never responds. Also order one of the overpriced custom crate pads and it only lasted for 1 hour. dog chewed it up. I was able to make contact with the company this time via text and the response was the pad isn't completely indestructible and they recommend a $50 rubber horse mat. the company even knows there product is garbage. Tried to cancel order and send back and that is a hassle. stay tuned for that. Horrible... read full review
I ordered my collapsible dog crate March 2023. Upon arrival I noticed the box it was shipped in was basically destroyed (un usable) so I took it and threw it out. The crate itself was perfect condition wise BUT was slightly too small for my year old american bully. I reach out for an exchange and am informed I CAN NOT exchange it because the packaging that was destroyed (not my fault) so not I have a 1,000 dollar crate and literally cant use it...Absolutely ridiculous. Stay away from these guys... pretty clear they are all about a buck. very disappointed.
best dog kennel you can buy!! if you have a high anxiety or high energy dog this is the safest option. We have two GSPs and one has bad kennel anxiety. she loves this kennel and is super relaxed in it.