I just walked out without my Rx. After waiting 4 min at the counter with 4 employees working, one went over to the other 3 and the began discussing who was going to help me. After a couple minutes of discussion, including "you already graduated from pharmacy school" and "i only make $17something an hour" the one employee not wearing white came over to me to tell me they are "fighting over who gets to help me" and she laughed. She the went over and started rolling down the partition in fron of where she was sitting and said :sorry, im not going to help you. Most deseases cure themselves anyway.". And continued to roll down partition.I have stayed with this pharmacy during these tought times, but this is NOT accaptable. I am tring to find someone to talk to at corporate.And my disease will not cure itself, i still need my medication.
Feb 2023
Pharmacist at this particular pharmacy refused to administer healthy vaccine to customer with dr recommendation, based on her distorted beliefs about the vaccine. She cancelled his appointment. Not her call. She needs to be terminated immediately, If not, Customers may want to immediately support any other store in the area. Appalling.
Dec 2022
This month, I wanted to call ahead to make sure I wouldn't have this same issue. Pretty reasonable right? My script is supposed to be ready tomorrow. I called yesterday during business hours, not during their lunch, no one answered. I called and called close to 8 times. No one answered. Today I went to call again. I called them from 10:30am-11:30am. I kept hitting 3 to be transferred to the pharmacist. No one answered. I tried calling again - sat on their automated voice system for 48 minutes. No answer. My last attempt I hit #3, 13 times, no answer. I finally called the front desk at Rite Aid. The lady politely answered, I told her my situation, she said she would walk back there and let them know to pick up my line. Finally, the pharmacist answered. I told him my previous ML this experience and wanted to confirm I could get my scripts tomorrow and make sure they would be there. He said they would be, BUT I was "out of refills" and I need to get in touch with my doctor and tell them to get back to their "e-verification" request and to send the pharmacy my refills. I reluctantly hang up the phone, called my doctor's office told them what the pharmacist said. My doctor's office. Said they sent over my prescription refills already, and they're showing I have refills on file. My doctor's office then said they were having issues with this Rite Aid they would call them today to make sure they had my prescriptions on file and my refills so I could pick up my script tomorrow. I initially thought that would work. I called Rite Aid on Vista back to let them know were refills on file and they had resent them and to make sure they were looking out for their call. However, yet again. I sat on their automatic voice system for close to one hour with no one, picking up the phone at the pharmacy. They go to lunch at 1:30 PM, so I again call the front desk at 1:20 PM moments ago and told the woman my situation again. She said they had a line of customers and then would be taking their lunch at but she would leave to have them call me after their lunch. The woman running the front desk/register at Rite Aid is the only person I could get to answer the phone this entire day. No one answered yesterday when I know an answer today. So what happens when my doctors's office calls to let them know, they resent and should have refills on file? You guessed it, no one answered. Even if you in as a doctor, they still aren't answering tHe phone. I have worked in during my understand when things are hectic, and you can't make everybody happy and you're doing your best. I am sure the people at this pharmacy are working hard and there are likely things going on during the day that we as customers know nothing about. However, not answering the phone not picking up when you're customers are calling, when the doctors offices are calling, for hours on end is not acceptable. It's just not. And to have this be on going, to be hours and days on end, is mind blowing. This Rite Aid has been so amazing for so many years. As of late, it's not a pharmacy I would recommend to anyone. It should not be this hard to fill your prescriptions. To answer the phone, to do your job. It is super disappointing.
Google: 1/5
I just walked out without my Rx. After waiting 4 min at the counter with 4 employees working, one went over to the other 3 and the began discussing who was going to help me. After a couple minutes of discussion, including "you already graduated from pharmacy school" and "i only make $17something an hour" the one employee not wearing white came over to me to tell me they are "fighting over who gets to help me" and she laughed. She the went over and started rolling down the partition in fron of where she was sitting and said :sorry, im not going to help you. Most deseases cure themselves anyway.". And continued to roll down partition.I have stayed with this pharmacy during these tought times, but this is NOT accaptable. I am tring to find someone to talk to at corporate.And my disease will not cure itself, i still need my medication.
Pharmacist at this particular pharmacy refused to administer healthy vaccine to customer with dr recommendation, based on her distorted beliefs about the vaccine. She cancelled his appointment. Not her call. She needs to be terminated immediately, If not, Customers may want to immediately support any other store in the area. Appalling.
This month, I wanted to call ahead to make sure I wouldn't have this same issue. Pretty reasonable right? My script is supposed to be ready tomorrow. I called yesterday during business hours, not during their lunch, no one answered. I called and called close to 8 times. No one answered. Today I went to call again. I called them from 10:30am-11:30am. I kept hitting 3 to be transferred to the pharmacist. No one answered. I tried calling again - sat on their automated voice system for 48 minutes. No answer. My last attempt I hit #3, 13 times, no answer. I finally called the front desk at Rite Aid. The lady politely answered, I told her my situation, she said she would walk back there and let them know to pick up my line. Finally, the pharmacist answered. I told him my previous ML this experience and wanted to confirm I could get my scripts tomorrow and make sure they would be there. He said they would be, BUT I was "out of refills" and I need to get in touch with my doctor and tell them to get back to their "e-verification" request and to send the pharmacy my refills. I reluctantly hang up the phone, called my doctor's office told them what the pharmacist said. My doctor's office. Said they sent over my prescription refills already, and they're showing I have refills on file. My doctor's office then said they were having issues with this Rite Aid they would call them today to make sure they had my prescriptions on file and my refills so I could pick up my script tomorrow. I initially thought that would work. I called Rite Aid on Vista back to let them know were refills on file and they had resent them and to make sure they were looking out for their call. However, yet again. I sat on their automatic voice system for close to one hour with no one, picking up the phone at the pharmacy. They go to lunch at 1:30 PM, so I again call the front desk at 1:20 PM moments ago and told the woman my situation again. She said they had a line of customers and then would be taking their lunch at but she would leave to have them call me after their lunch. The woman running the front desk/register at Rite Aid is the only person I could get to answer the phone this entire day. No one answered yesterday when I know an answer today. So what happens when my doctors's office calls to let them know, they resent and should have refills on file? You guessed it, no one answered. Even if you in as a doctor, they still aren't answering tHe phone. I have worked in during my understand when things are hectic, and you can't make everybody happy and you're doing your best. I am sure the people at this pharmacy are working hard and there are likely things going on during the day that we as customers know nothing about. However, not answering the phone not picking up when you're customers are calling, when the doctors offices are calling, for hours on end is not acceptable. It's just not. And to have this be on going, to be hours and days on end, is mind blowing. This Rite Aid has been so amazing for so many years. As of late, it's not a pharmacy I would recommend to anyone. It should not be this hard to fill your prescriptions. To answer the phone, to do your job. It is super disappointing.