About Pool DoctoRx and Spa
Pool DoctoRx and Spa is a licensed and bonded business that has been serving the pool and spa needs of customers since 1994. They offer a wide range of services including pool remodeling, new pool construction, equipment sales and repair, cleaning and maintenance, and retail and online product sales. Customers praise the company for its excellent customer service and knowledgeable staff. Reviewers highlight the professionalism and friendliness of technicians like Stephanie, Kalob, Caleb, and Josh, who go the extra mile to ensure customer satisfaction. The company is also commended for its prompt response times, even in emergency situations. Beyond technical expertise, reviewers appreciate the genuine compassion and care shown by staff members like Luda and Adrienne, who make customers feel valued and supported. Whether it's a complex repair or simply answering questions about pool chemicals, Pool DoctoRx and Spa aims to provide a positive and helpful experience for all its clients. Recent reviews highlight the thoroughness of service, such as Alina draining, cleaning, and refilling hot tubs while offering helpful product recommendations to improve covers. Customers also praise Adrienne for redefining customer service by always finding creative solutions, earning high recommendations. The company's commitment to using the newest technology and maintaining a customer-forward approach is noted, with ongoing satisfaction from clients who rely on their maintenance services. Overall, Pool DoctoRx and Spa continues to be recognized for its professionalism, care, and dedication to quality service.
Our auto cover got stuck on one side, causing the fabric to rip. We called Pool Doctor and Spa, and Bud, a knowledgeable cover technician, diagnosed the issue. He informed us that the cover was torn and beyond repair. After measuring for a replacement, we received a quote within a couple of days and placed our order. When the new cover arrived, the office contacted us, and Bud returned to install it. We highly recommend Pool Doctor for all your pool repair needs.
Brad has been cleaning our pool for the last few weeks and has done a fantastic job. Well done Pool Doctor - dedicated employees make for a great company
In a state of emergency, I called and spoke to the most lovely lady, Luda! Not only did she go above and beyond to assist me in a timely manner, she did so with genuine compassion, kindness and diligence! Thank you, Luda, for being amazing and caring so much for your clients! I wanted to leave multiple reviews to showcase my experience with each individual, however, I am not able, so I'll continue below! The technician that arrived to assist with my emergency did so with a sense of urgency and a tenacious spirit! He had not been to the location before or seen the system. Nothing stopped him from determining an appropriate action to safeguard the equipment, and to top it off, he did so with a positive attitude and reassured everyone. Grateful to have worked alongside Josh and furthering our relationship with Pool Doctor! Last but not least, is the darling who called the next day to make sure everything was taken care of! She expressed care and concern and asked if there was anything she could do to assist. We had the most wonderful conversation, including sharing compliments. The world truly is a better place with all three of these folks in it, and I'm impressed with their personalized expertise and professionalism. Thank you doesn't even begin to express my gratitude and experience! So, with sincere appreciation, I applaud you- Adrienne, Luda and Josh, for being exceptional humans, team members, service industry leaders, and in my opinion...second to none!!!!