Hendricks Veterinary Hospital: Pesnell Doug DVM

Sep 2023

Dr Tad Squires has seen two of my pets and he is an incredible vet. The office staff is inefficient and incompetent. My son took his pet in and signed up for a monthly program they offered. Unfortunately his pet died a few weeks later and the office required payment on full when though his pet passed. They wanted payment up front for the year agreement and while I offered to make payments they refused. They listed the debt under my name even though my adult son is the one who took his pet in. When I called to straighten this issue out I was told to bad that they had listed it under my name because I have the account with them from prior visits. I never signed a monthly agreement with them. The vets are awesome however the front desk and billing staff seem to be completely incompetent. Enter at your own risk. .

Feb 2023

I scheduled and had my husband take our dog daughter in for just an exam and Bordetella vaccination and ended up getting a surprise charge for a Leptospira vaccination that wasn't even discussed nor even witnessed being given by the nurse/doctor for my dog. Whether my dog needed it or not should always be my final decision based on information of the benefits AND risks. Not just a spur of the moment thing, that is if she even received it. Unless you don't want to know what and if the vet is giving your dog or enjoy being charged for something that may not have even been administered, I wouldn't come to Hendricks Veterinary. Very unprofessional and I will be finding another more trustworthy Veterinary practice where I know what I will be charged for and what will be given to my dog at all times...

Jan 2023

I am not sure what changes have been made here but the front office staff (with the exception of Miss Harley) have no idea what they are doing. Sadly, they are the first and last impression of the clinic. I had a great experience with my new puppy and a new vet (new to us), I would give the vet 5 starts. I just wish that I could say the same for the front office staff. To make matters worse,I didn't receive a return call from the office manager so I called and made a second attempt. Fortunately she answered the phone, but was not helpful in the least. She seriously didn't make an effort to try and resolve my concerns. A strong staff starts with a strong leader. Very disappointing day.