Hendricks Veterinary Hospital: Pesnell Doug DVM

Nov 2024

Please don’t bring your pet here. The majority of our experience has been treating our pet’s health like it’s fun and games when she’s healthy and then a total callousness and lack of urgency when she is sick. The default attitude at the front desk when you need something is rude, unprofessional, and insensitive - something we experienced on multiple occasions. The vet seemed to actively try to avoid talking to us when our pet was at her sickest. Then add price gouging to further take advantage of the situation.

So you are aware, the markup on our medication was almost 200% higher than online ($236 compared to $123) and they are unwilling to price match.

We...read full review

Sep 2023

Dr Tad Squires has seen two of my pets and he is an incredible vet. The office staff is inefficient and incompetent. My son took his pet in and signed up for a monthly program they offered. Unfortunately his pet died a few weeks later and the office required payment on full when though his pet passed. They wanted payment up front for the year agreement and while I offered to make payments they refused. They listed the debt under my name even though my adult son is the one who took his pet in. When I called to straighten this issue out I was told to bad that they had listed it under my name because I have the account with them from prior visits. I never signed a monthly agreement with them. The vets are awesome however the front desk and billing staff seem to be completely incompetent. Enter at your own risk. .

Feb 2023

I scheduled and had my husband take our dog daughter in for just an exam and Bordetella vaccination and ended up getting a surprise charge for a Leptospira vaccination that wasn't even discussed nor even witnessed being given by the nurse/doctor for my dog. Whether my dog needed it or not should always be my final decision based on information of the benefits AND risks. Not just a spur of the moment thing, that is if she even received it. Unless you don't want to know what and if the vet is giving your dog or enjoy being charged for something that may not have even been administered, I wouldn't come to Hendricks Veterinary. Very unprofessional and I will be finding another more trustworthy Veterinary practice where I know what I will be charged for and what will be given to my dog at all times...