About Tommy's Express® Car Wash
Tommy's Express® Car Wash in Waterloo, IA provides a quick and efficient car washing experience all year round, no matter the weather. The mission of the company is to enrich lives, add value, and serve the community. Customers can download the Tommy's Express app and sign up for an Unlimited or PayPerWash TommyClub® membership to enjoy free vacuums and mat washers. Reviewers have found the car wash to be impressive, with one describing it as "pretty awesome," despite the initial unnerving experience of the car moving on its own. The cleaning quality is praised, and the company's customer service stands out, especially with an employee named Ray. Customers have noted how Ray is always helpful, friendly, and goes above and beyond, ensuring mats are washed and dried while detailing is done. While one reviewer suggests that the pre-wash process could be improved for vehicles with toppers, the overall experience at Tommy's Express Car Wash remains highly rated. Many customers express their satisfaction and appreciation for the service, often returning to see Ray and commend his exceptional customer service.
Tommy’s Express is the best automatic car wash I’ve used. I’ve tried everything from small local washes to large chains, and this is the only one that consistently balances speed and quality without cutting corners.
Even when there’s a long line, it moves quickly. I just ran my truck through during below-zero temperatures with snow dust and road grime everywhere, and it came out looking great. Some washes struggle in cold weather, but this one performs the same regardless of conditions.
The equipment is clean, the staff is efficient, and the whole process is smooth. The monthly membership through the app is also convenient, especially since there’s...read full review
Man, you need to come to this location. They are top notch. Ray is the best, his attention to detail and customer service is top tier elite. HE was not satisfied with how the wash was done on my vehicle and took care of it. Please stop by here and give this Tommy's and Ray your business.
This is strictly just a review for an employee! Everyone we go to Tommy’s to clean up our vehicle we stop and wipe it down, vacuum it out and just get the inside cleaned up nicely. As soon as we get out Ray is right there! He grabs our mats along with everyone else who is around and gets them cleaned immediately. If they don’t go through the machine he takes them in and sprays them off. He even hand scrubs them if they need it. He’s kind courteous, always visits for a second to see if we need anything. He always takes care of every customer out there. His hustle is real! Hopefully Tommy’s is taking good care of Ray! He’s an asset to that team!