About SERVPRO of Black Hawk County
SERVPRO of Black Hawk County is a trusted and committed business specializing in various restoration services, including fire and water restoration, mold remediation, and biohazard cleanup. They are recognized for their diligent work, professionalism, and caring approach, treating each property as if it were their own. The team is often praised for their excellent customer service, taking the time to answer questions and offer valuable information. Customers appreciate the staff's friendliness and helpfulness during challenging times, as well as their efficient handling of flood restoration projects. The Restoration Manager, Jeremiah Pates, is noted for keeping clients informed throughout the process. By choosing SERVPRO, customers can trust that their properties will be restored "Like it never even happened."
Jeremiah and the Serv Pro team did an excellent job managing the sewer backup in our basement. Jeremiah did a great job communicating the steps along the way during a stressful event. We greatly appreciated his construction knowledge to explain what we needed to know, next steps, and the reasons why things needed to be done. The crew was helpful, capable and accountable. Highly recommend Serv Pro!
Brett and his crew saved the day for us. I called them in a panic and they handled everything from showing up asap to being available every time I had a question. They literally were lifesavers. This was our first experience with something like this and they were compassionate and understanding and all their workers were very professional. They gave great advice on what to do next after all the cleaning was taken care of. We highly recommend their services! Thank you guys!!
We were one day out from a family vacation to Florida. So of course that's when our outside spigot decided to burst INSIDE our finished basement. Water everywhere. Not knowing what to do, we called Serv Pro and Devante and his team were top notch. They obviously knew what they were doing, assured me they had seen these types of incidents many times before, and professionally figured out just how much of the basement needed to be demolished, dryed out, and restored. They interfaced with my father in law the following week so my family and I could still go on our vacation. They brought peace of mind, professionalism, and expertise to the work that otherwise would have been...read full review