The techs (Albert) are really great to deal with however, the customer service is yet to be desired in the office. They was one EXTREMELY rude lady in the front office. Another told me I needed to call back a month from now to schedule an appointment for a problem that I have right now. I understand understaffing but again, why isn't customer service a priority? They have been very difficult to work with.
October 2018
friendly but the man who came to inspect my apartment looked for 2 seconds found 1 bed bug and didnt even do anything with it. just left it there and then told to figure out with our landlord who will pay and to call them. very disappointed
The techs (Albert) are really great to deal with however, the customer service is yet to be desired in the office. They was one EXTREMELY rude lady in the front office. Another told me I needed to call back a month from now to schedule an appointment for a problem that I have right now. I understand understaffing but again, why isn't customer service a priority? They have been very difficult to work with.
friendly but the man who came to inspect my apartment looked for 2 seconds found 1 bed bug and didnt even do anything with it. just left it there and then told to figure out with our landlord who will pay and to call them. very disappointed