Pinnacle Heating & Cooling

Dec 2023

I live about 45 minutes away. I have an older home with 4 fireplaces. I needed them inspected. They came out and did an inspection and evaluation of my fireplaces....NO CHARGE. They also emailed me a full report on the status of my fireplaces and what my options were. Will definitely be using them in the future!

Nov 2023

The staff at Pinnacle Heating and Cooling were incredible. Matt, Jessica, and Randy were so helpful in installing a propane conversion kit into my fireplace. Even though the manufacturer kept sending them the wrong part (not their fault), they persisted in communicating with the manufacturer and sending back the wrong part over and over again until they received the right one and installed it. And this was for a fireplace that I didn't even buy from Pinnacle--so this project was not a money-maker for them at all. But they were so gracious in agreeing to work on it, and in helping me with getting this fireplace to be functional! In the end, it works perfectly--because...read full review

May 2023

I purchased a furnace and A/C from Pinnacle. They explained how to operate the unit and told me if I needed anything to give them a call. I received a notice in the mail that I would need to purchase a service agreement with them in order to maintain my 10 year parts and labor warranty. When I called and asked them what that meant and to explain why I would need to purchase an agreement with them for almost $300 on top of the $8,000 some odd dollars I had to pay for the units themselves they said that I didn't need to have a contract with them, just that we need to keep our unit professionally maintained at least once a year. So we didn't have to particularly have the...read full review