About MercyOne Regency Family Medicine (Convenient Care)
MercyOne Mason City Urgent Care offers convenient scheduling options, including in-person walk-in appointments 7 days a week and online scheduling for returning patients. Patients can also book at-home telehealth visits. Despite some administrative issues with data sharing, patients have reported positive experiences, citing fast and effective treatment for various health issues. They appreciate the availability of urgent care services, which have provided thorough care for their needs, including minor accidents and pain management. The staff is often praised for being friendly, helpful, and attentive, with some patients noting that check-in is easy and quick. The team includes caring providers like NP Kelly and MA Justina, who are known for taking their time and being gentle during procedures. Overall, MercyOne Mason City Urgent Care provides efficient and reliable healthcare services.
There was a 3 hour wait after I registered; however, there were also a lot of coughing/hacking people in the waiting room. Urgent Care was very busy, but the patients being seen kept steady. I wish people would have been reminded to put masks on, especially when the majority were coughing out into the room & not using a sleeve, etc.
Even though I was very sick, I appreciated the attention I received. (I wore a mask and gloves on my arrival and during the duration of my time there.) Nobody wants this stuff!
Good luck to Urgent Care on their move to Regency!
I was traveling through the area for work and fell sick. I got in mid morning and was seen quickly. Turned out it was Covid. Was provided with instruction and supportive care and went on my way. Fortunately, it was not a hard case, and I got well quickly.
The main thing that I remember is how very nice and professional everyone on the staff was all things considered, it couldn’t have been a better experience just because of their care
Made an appointment via phone as website wasn’t working. Was called to waiting room on time .,short wait in there. Immediate results. Dr came in to ensure nurse did what was ordered. Left with 3 pages of information/instructions