Kohles & Bach Heating & Cooling

Kohles & Bach Heating & Cooling provides reliable and knowledgeable services. Their technicians, including Phillip, quickly respond to issues, offer explanations for problems, and provide solutions. The company offers routine maintenance and checks, cleaning and explaining their process. Customers appreciate the friendly and professional service, especially during emergencies. For example, when a customer's heat went out on a cold winter Saturday while they were far away, Kohles & Bach responded promptly—within 10-15 minutes—thanks to their dependable team. Sherill, who has serviced the HVAC for many years, takes the time to discuss problems and options, always ensuring the work is done right. Customers also praise the technicians for being thorough, honest, and helpful, particularly in fireplace maintenance. One technician, Philip Velez, was especially commended for fixing a fireplace quickly and at a much lower cost than expected, demonstrating professionalism and integrity.

Recently, customers have noted that Kohles & Bach employees are very professional and courteous about doing a proper job. They keep customers informed when they are on their way and do a good job servicing equipment. Many are very pleased with their service. Technician Philip came out and cleaned and checked both fireplaces, answering all questions and doing an awesome job. Customers recommend him for any fireplace issues. Additionally, Dave visited to answer questions from the City of Urbandale Permit Inspector about the installation of the furnace and A/C unit. He fixed an issue with the thermostat caused by the inspector and installed a metal retaining strap to the natural gas line to meet the inspector's requirements. All of this was done at no extra cost. Overall, Kohles & Bach is known for great service, professionalism, and a trustworthy team.