Sun Tan City is a business that offers both traditional sun tanning and spray tanning services. They aim to provide their clients with great prices, knowledgeable staff, advanced equipment, and high-quality products. However, due to a fire, some customers have had to visit different locations which may not have the same equipment included in their membership package, leading to dissatisfaction. The Hiawatha location specifically has been noted to have limited spray tanning options, with only one bed available, and reduced hours including being closed on Sundays. Some clients feel that the location is understaffed and lacking the necessary tools to provide optimal service. Despite these challenges, the staff is reported to be friendly. There are suggestions for the Hiawatha location to hire additional staff and increase their spray tanning capabilities to match the quality of service provided at other Sun Tan City locations.
Because of the fire we have to go to different locations. They don't have the same equipment that I am paying for in my monthly package. Seriously considering canceling my existing membership.
The answer to everything is call corporate, corporates answer, talk to the store. One ok/decent bed that is completely hard to get to because other location closed for awhile.Staff is actually very friendly but they have hardly any beds, and no tools to work with. It feels like they've been put on an island and left alone.They need better tools, the app fixed and help from corporate.I can't believe the people can be so patient.
Suntan city is the best choice in the corridor for tanning, however Hiawatha seems to be lagging behind the other locations with only 1 spray tan bed and shortened hours (including not open at all on Sunday) . Please hire the appropriate staff and let this store catch up with tjr other 2!