Reviews for UnityPoint Health - Des Moines
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Google: 1.5/5UnityPoint Health - Des Moines
1415 Woodland Ave # 140, Des Moines
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Took 3 payments out of my checking account Dec 27th and should have only been one, says on mychart they are being refunded but yet 20 days later no one can tell me where the 2 refunds are.
I have no issues with Doctors or the actual facility just no one seems to know how to trace funds that they refunded. Very annoying that I have spoke to 3 people in billing and they checked with accounting (they say) and have gotten 3 different answers, except where is the money..
They have great Doctors in specialized fields but someone needs to take charge in accounting cause either they don't know what they are researching or they just do not care!
Update, i finally...read full review
Completely frustrating experience. I called 4 times to see how much I owed since for some reason I am not getting my bills for my child.Not only do they hang up on you when you are waiting to talk to a real person but when you do by chance get someone they keep telling you to either go to the site or your "bill" was lost in transit and they will send another BUT it will take 4-5 weeks. This is the 4th bill for my son that was lost in transit... come on now.
Came in at 2am. Its 10am. Still not seen. The did ekg and covid test at 2am but said for me ro see results i need to use there app. There app wont lwt me see it cause i need a code from the doctor after he sees me. So i cant use the app. Im having breathing issues and they are just having me sit here struggleing to breath.