About Smart Luxury Motors
Smart Luxury Motors is a car dealership known for its exceptional customer service. The dealership has a reputation for providing a pleasant car-buying experience and maintaining long-term relationships with customers. Linda Hopkins, a representative at the dealership, is praised for her outstanding work history and her ability to understand and address customers' concerns. She is described as kind, patient, and friendly, always going the extra mile to ensure her clients get the best quality car. Another representative, Steve Parrot, is recognized for his attentiveness to customers' needs, making sure they understand the features of their chosen car and assisting with phone and preset setup before they leave. The knowledgeable staff, including Lynette, makes the financing process efficient. Allan Pairrett, the service manager, receives high praise for resolving issues promptly. Customers have noted his ability to quickly diagnose problems, such as a check engine light or road noise concerns. Creighton, the service advisor, is also mentioned for working tirelessly to fulfill service needs, ensuring cars look better than when they were purchased. Overall, Smart Luxury Motors has established a strong reputation in the community, with many loyal customers who appreciate the dedication and expertise of the staff.
I bought two cars from Smart Luxury Motors, a 2025 VW Atlas and a 2025 Jetta. I did have to visit the dealership four times to get my refund check, which was awkward. But salesman José is truly the best man at Smart Luxury Motors. He’s professional, kind, and always helpful.
The manager, Michael, is also a very nice man.
Despite the inconvenience, José made the overall experience great.
From informing that I need help with a broken windshield to Jessi aligning my appointment to get it fixed, both combined were accomplished within less than a half hour. Very impressive!
I worked with Adam and Michael to buy my wife's 2024 Mitsubishi Outlander from them. Adam was a great sales specialist and gave us time to test drive the car on our own. He wasn't the super pushy sales guy that is an immediate red flag to me at most dealers we went to which I appreciated. He was friendly and created conversation while we were waiting on paperwork. That is where Michael came in. Michael helped draw up all the paperwork and helped us to find the best loan deal we could on a Saturday afternoon. I know full well I put Adam and Michael through the ringer having them run numbers in different ways so I could get the best deal and they both did it with...read full review