The Iowa Clinic Pulmonary - Ankeny Campus

I wish I could give a 0 and not a 1. I have multiple medical issues, asthma being one that I struggle with the most. I had no issues with the Dr or really anyone but Jen the practice manager. I tried to schedule a appt and was sent a message saying that they were no longer going to schedule me because I had rescheduled to many times. I had not one time EVER been told that if I reschedule one more time that I would be terminated as a patient. I was going through a deeply traumatic, depressing issue that consumed me with debilitating depression, to the point I couldn't get out of bed. I was having to put a family member in prison for molesting me and others I will not mention here. And just wanted to talk with Jen, as she is the only one that could give me a 2nd chance. But after leaving her 5 plus voice mails, she never not once tried to call me back. I even said in the voice mail if after speaking with me you still can't reinstate me as a patient, I would understand, but I wasn't even given that chance. That is so unprofessional, especially coming from a manager. I have worked as a clinic manager in the past and I would NEVER treat a patient with such unprofessionalism. I even spoke with other receptionist who both said they would give me a second chance in a heartbeat, but they couldn't override Jen, since she is the manager. People make mistakes and I understand having to terminate pt.s but I should have been warned before doing so and they should have returned my calls.
I'm now left without a injection that has been the only thing that has kept me out of the hospital and off of a ventilator. I have been cut off cold Turkey, because only a specialist can prescribe it, my GP can't.
So as you can see by the other low reviews stay away from here.

I have had multiple lab experiences with the WDM and now Ankeny Iowa Clinic labs. since I use Iowa Clinic Doctors I am stuck using these services. The last 3 times I have had to take specimens to these labs they have not included correct instruction sheets , marked on the bottles or marked the specimen bags correctly. Therefore when I return specimens I get denigrated for NOT properly handling the specimens and threatened with rejection. I happen to be a Medical Technologist so I know how to follow their instructions to the letter. When I have had concerns and questions there is NO contacts for any of their labs and can NEVER get clarification before it goes badly for me and ultimately MY HEALTHCARE OUTCOME.

I have been going to the Iowa clinic and only to the IOWA CLINIC since they opened up the facility here in Ankeny. They have been nothing but exceptional go above and beyond help me with each and everyone of my situations and follow up to see how I'm doing. I have several specialist doctors there and all I can give them is 5!!! stars

If you value your health and well-being, please stay away from this place. They are unlawful and are liars. They ignore and do not return patient portal messages and phone calls. Trying to speak with the corporate offices and billing will only result in more problems. Rather than listening to their customers / patients, they will go on the attack. They have no professionalism and they care more about money than people.

Showed up early and I was planning to wait til my scheduled appointment time but they took me right back! I saw Dr Scott. He was great!

Kristin Witzenburg practices at the Iowa Clinic Urgent Care in Ankeny. By chance, I have seen her twice for medical concerns with my child. The first time, she seemed disinterested in the severe symptoms my child was presenting with. She sent us home. After dismissing us from the clinic, she called and said I should actually go to the ER. I assume she consulted with someone more knowledgeable to suddenly be concerned about the symptoms and go from telling me that I should push fluids as she may be dehydrated to suddenly recommended emergency room care. My child was in the hospital for 8 days with a very severe diagnosis. Several months later, without realizing it was the same provider at first, I sought medical attention for my child for a different reason and was again dismayed at the provider's lack of interest, sensitively and thoroughness. Only later did I connect it was the same provider. In this second visit, I was told that there was no medical reason for the medical symptom and was told that a sexual assault nurse examiner would need to be seen, implying the reason for the symptom was due to sexual abuse/assault. I was sent to the ER and incurred additional medical bills alongside the trauma of being referred to such a professional and the violation of needless and countless exams on my child, only to find out there was a very clear and simple medical reason for the symptom. A reason Kristin Witzenburg was unable to identify - just as she was unable to see in the initial visit in October that my child needed urgent medical attention. Most concerning, however, is the fact that Kristin Witzenburg has been dishonest in her account of that 2nd visit to urgent care. She claims that I asked about abuse and initiated the need for a SANE (sexual assault nurse examiner). She went so far as to suggest that I asked how to report the childcare facility for abuse. At the point that was relayed to me is when I knew she was not just incorrect in her recollection but was actually being intentionally dishonest as that is so far from the truth of what occurred. I encourage any other parent to avoid care from this provider, and to even seek out a different urgent care in Ankeny if that is what has you end up seeing Kristin Witzenburg. Sadly, I believe this matter could have been handled in a way that provided training and development for this provider but instead the clinic has taken the route of believing the inaccurate statements of the provider to ensure they are not financially responsible for the additional costs I incurred.

I wish all my doctor appointments were this great! Everyone was friendly and explained what I would be doing at my appointment. Dr. Trump was also really kind and approachable. He explained the "what, why and how's" of the next tests I'd be doing and I highly recommend this office.

Have been going to the Iowa Clinic here at the Ankeny location as well as the West Des Moines Location for 3 years (we located here from Florida.) I saw Jennifer Perman and her staff of the Ear, Nose, and Throat Dept. today and came away giving them a 5 star rating for: - friendliness - ease of making appointments - future scheduling - and most of all, listening to my concerns. GREAT job to all!

Despite some of the ratings that state otherwise, the departments at this location are very efficient based on my experience in the Medical Imaging Department. I can give nothing but rave reviews for this Department due to each tech taking the time to do their very best in handling my situation even asking questions to make sure they meet my needs. Take it from me, when you have to have an IV placed not in your arm, but your hand it takes an experienced tech and the Ankeny Campus had those individuals. Today was no exception. Medical Imaging did an outstanding job in tapping into a good vein for my procedural IV on the first try, and I thank them because being poked more than twice truly hurts. If you are looking for top notch professionals who seem to have a caring spirit-- this is the place. Again, thank you CareyAnn [sic] for a job well done!

Waited for someone to show up at front desk. Have to check in with her AND use their very annoying computer pads to click through a bunch of info that would be a simple question from the human checking you in - has your contact or insurance info changed? But no, they put it on the patient to waste their time clicking through 15 questions on a slow computer device. Then, the receptionist starts to ask me a bunch of questions about my bill, which is super embarrassing and makes me feel like some kind of criminal. I say I haven't received a bill and she looks and is like ok you will soon. Just rude and annoying. I'm not at the doctor to do my book work, I'm there to see a doctor.