About Fenix Pest Control, Inc.
Fenix Pest Control, Inc. is a pest control business known for its expertise in eliminating various pests such as bugs, beetles, spiders, and rodents. They are praised for their personalized care and the use of the latest equipment and industry-approved chemicals. Customers have noted the professionalism and politeness of their staff. The technicians are helpful, kind, and willing to do what they have been trained to do to make things right. They are knowledgable and will come out for extra times if needed. The customer service is excellent. They treat the outside of the house quarterly, and many customers report not seeing a bug since. They are appreciated for doing a thorough service and for their great prices, saving customers money. Revisits are free if anything appears. Overall, Fenix Pest Control, Inc. is highly recommended for anyone seeking pest removal services, especially in newer developed areas where pests can be overwhelming.
Aaron Martinez was our service technician today. He was extremely friendly and efficient. Asked about past issues we had with carpenter bees to be sure they had been taken care of. Listened to any concerns we had and addressed them. Always been very satisfied with Fenix's service and their technicians have all been great!
Service has been great overall with Fenix, when we did have an issue with a tech not taking time to do things correctly, they immediately had a supervisor call me and revisit and do a thorough service within a week. The customer service is great and with our last service Kyler did a great job removing a very large wasp nest before my son's party outside. They are knowledgable and overall I would recommend especially for those like us who are in newer developed areas where spiders and other pests are sometimes overwhelming.
I'm not sure how to rate. The technicians that have been here were so helpful and kind. They were willing to do what they have been trained to do to make things right. However, I am not a fan of their sales tactics at all and also of their tricky contract. Their sales technicians are not well educated on what the company can do and will promise anything to get the sale and a contract signed. They've done a great job with spider control and will come out extra times, if needed. But I've struggled with them making any sort of dent in our vole problem. But I had another company before them that also struggled with coming up with a solution as well. Fenix will at least try and experiment and do what they can. It just hasn't worked yet.... I would give technicians (Maxwell Johnson was the most recent) a 5 star review. The rest of this review does not pertain to them specifically.