Charcoal Ridge Doggy Daycare, Boarding and Grooming

Butler's Charcoal Ridge Doggy Daycare and Grooming provides top-notch services for dogs in Albia and Oskaloosa, Iowa. The business offers a variety of services, including grooming, boarding, training, doggy daycare, and a dog supply store. The staff is known for their passion for dogs, ensuring a safe and loving environment for every pet. Customers appreciate the friendly and helpful nature of the staff, with many sharing positive experiences about their pets' stays. The team is praised for making adjustments to accommodate scheduling needs, allowing dogs to spend more time with friends. Customers also highlight the great communication during long boarding stays, receiving updates and pictures of their dogs, which gave them peace of mind. However, there are some concerns regarding the deposit policy. One reviewer expressed dissatisfaction with the lack of clarity about the 50% deposit for reservations, mentioning that it is saved as credit for future services rather than being refundable. This policy was not clearly communicated during the reservation process, leading to frustration. Overall, Butler's Charcoal Ridge is recognized for its dedicated staff and quality care, but could improve communication regarding its policies. Customers highly recommend the grooming services, particularly for long-haired breeds, and the daycare and boarding options.