Damage Restoration near Wailuku

“We cannot say enough good things about Robert and MJR Environmental. Robert was professional from the start to the finish. We more than appreciated his guidance through the complicated insurance process. His knowledge and professionalism were outstanding. Robert was so easy to deal with and he communicated with us through the whole process of water damage, mold and repair. He completed the project on time and within budget. We would highly recommend Robert and MJR Envirnomental to anyone needing this kind of service!“

“I highly recommend Jeff , he responded immediately and checked out an issue I was having, on new year's eve, when no other companies would even answer the phone , they came out and did a thorough inspection.
Professional, friendly and no wait.
Thanks Jeff!“

“Let me start by saying that my wife and I have learned to do pretty much any home projects (tiling/electrical/plumbing/etc…) because of bad experiences with contractors… A few weeks ago, I was asked by an owner to help with their water damaged condo in Kihei. I knew I could coordinate the project, but I wouldn’t have time to complete some of the work. So I decided to call 3 local companies. I was able to setup an appointment to review the project with 2 of them right away, but when I first called Kale at MD Restoration, he mentioned they might not be able to start on such a project for another month or so. As the other companies seemed to be able to get to it faster, I thanked Kale and told him I would call him back if things changed. Well, things DID change. The first company came, took a bunch of pictures, measurements, we discussed the scope of the project, but in the end, NEVER sent me a quote. I contacted them back 6 or 7 times, they said they would send me something quickly, but nope, nothing, ever. What a waste of time. The second company did send me a quote, but for only 1/2 of the work (demo only) and was not anywhere close to what the insurance had estimated, about 2-3 times the amount. When I contacted them to get a better estimate and especially one for the actual reconstruction, they wanted to charge me for their inspector to come back, even though they could have gotten all the info needed in the first place or by me sending them additional pictures. So that’s when I decided to call Kale back. By then, more than a month had passed, basically wasting my time with the other 2 companies. And suddenly, things went SMOOTHLY!!! Kale came to inspect the job, took preliminary measurements and established the scope of the project. I received a much more reasonable estimate a couple of days later. We needed to get a plumber to come in to fix some pipes first before MD would come and rebuild the condo. When the plumber was done, there were a few more things we had not originally planned, and we had added replacing the carpet in one of the room, so I asked Kale to come back to inspect everything and update the quote as needed. Within a couple days, we had everything lined up. Because the project was most likely a little smaller than anticipated, the crew was able to get started faster than planned, maybe a couple weeks after everything was agreed upon. The crew came in regularly, completing tasks without delay, the quality of the work was impeccable and even though it was most likely a smallish job for them, I was treated as if I was their number 1 customer. Before we knew it, the project was completed and the owner is delighted on how things turned out. As mentioned at the beginning of this review, I have had bad experiences with contractors in the past (including the 1 in this project that never got back with me, and by the way, it is a very large restoration company across all Hawaiian islands, not a small company with limited resources), but the experience I just had with MD was truly refreshing. I will be sure to recommend Kale and his crew to anyone looking for some remediation/construction work. Again, thank you to the whole team!!“