For the most part they are good at responding to requests and inquiries, but sometimes they miss the scheduled pickups and then claim that they tried but were blocked from getting to the dumpster. Luckily we have surveillance footage and can show that no one tried to pick up the trash and they will refund us for the missed pickup.
April 2022
Since our AOAO signed up with Aloha Waste in December 2021, I have only the highest praise for the company & employees. First & foremost, Debbi McQuay is to be commended for her "above and beyond" customer service attitude. She's the reason you have our account. I remember meeting her at a condominium function where vendors were attending and had tables set up. She was very welcoming and friendly when I asked questions about the company. I was disappointed with the service we were receiving from a competitor. As a board member, I was able to recommend Aloha Waste once the contract with the other company expired. She was always taking my emails and... read full review
May 2021
We've used ALOHA WASTE twice so far to remove junk from the house. We decided to try them out last year, and it was amazing so we went with them again this year to remove more junk. Sasha and all the drivers are exceptional. Great communication between Sasha and us, and between Sasha and the drivers. She was quick to keep us updated on the trucks as well as communicate with us even when she wasn't working. We can tell that they all really care about what they do. Hard to find this kind of customer service in this industry. The drivers knew what they were doing and were friendly and had great communication! Nothing but GREAT things to say about Aloha Waste, and... read full review
For the most part they are good at responding to requests and inquiries, but sometimes they miss the scheduled pickups and then claim that they tried but were blocked from getting to the dumpster. Luckily we have surveillance footage and can show that no one tried to pick up the trash and they will refund us for the missed pickup.
Since our AOAO signed up with Aloha Waste in December 2021, I have only the highest praise for the company & employees. First & foremost, Debbi McQuay is to be commended for her "above and beyond" customer service attitude. She's the reason you have our account. I remember meeting her at a condominium function where vendors were attending and had tables set up. She was very welcoming and friendly when I asked questions about the company. I was disappointed with the service we were receiving from a competitor. As a board member, I was able to recommend Aloha Waste once the contract with the other company expired. She was always taking my emails and... read full review
We've used ALOHA WASTE twice so far to remove junk from the house. We decided to try them out last year, and it was amazing so we went with them again this year to remove more junk. Sasha and all the drivers are exceptional. Great communication between Sasha and us, and between Sasha and the drivers. She was quick to keep us updated on the trucks as well as communicate with us even when she wasn't working. We can tell that they all really care about what they do. Hard to find this kind of customer service in this industry. The drivers knew what they were doing and were friendly and had great communication! Nothing but GREAT things to say about Aloha Waste, and... read full review