Wish I had come here for reviews first. RUDEST spa experience ever!! Their booking pages and confirmation emails do not provide appropriate or necessary information, and their staff is incredibly rude. DO NOT go there. Went and then canceled my appointment based on their staff.
Mikie Garcia #2456
Dec 2025
We booked day of .. got there and male only massages.. I’m not letting a man touch me or my wife .. they charged my card anyways .. we didn’t get a massage .. they don’t care about the guests at Hyatt . NEVER GO TO THIS PLACE
Clara C.
Nov 2025
It's our first time in Maui, and we came here to celebrate our wedding anniversary. From the moment we arrived, everything has been perfect -- the staff are so kind, and the hotel is spotless and beautiful. Even though we don't check out until Thursday, I wanted to write this review early because everything so far has been absolutely wonderful. The pool, the room, breakfast, and even the snacks -- everything has exceeded our expectations. We've had such a joyful and relaxing time just staying within the resort!
Nicole H.
Oct 2025
5 out of 5. I cried on the way to the airport when we had to leave. Maui itself is already breath-takingly beautiful as it is, so this Hyatt Regency Resort and Spa was the cherry on top of the cake. This sprawling estate sits at the top of the hill, the cream of the crop. You pass all the other hotels on the way up (not that there's anything wrong with the other hotels); I've only stayed at this one on this trip. Service was wonderful from the beginning. I actually accidentally pulled into the time share sister hotel on accident, but the valet somehow knew I was supposed to drive a little higher to the Hyatt Regency Resort and Spa. Side note: you can use both pools and the facilities which are both amazing and pretty much next to each other. Every valet worker was kind and showed us impeccable ohana every time we needed the car. Please bring cash and tip them well. One younger gentleman even asked what we did that day and was happy to engage in a little convo and give us recs for snorkeling for next time. I wish I got his name, but he has a great, welcoming smile and a heart of gold. June checked us in and was fabulous. She understood the assignment. She knew I was on the Costco Travel budget but did everything she could to upgrade me to a FULL ocean-view room at a reasonable cost. She showed me different available rooms with their views on an iPad, and I am so thankful for her and her outstanding service! Hearing the crashing waves as we were lulled to sleep each night while waking up to the sun glistening on the surface of the blue green ocean will be a mesmerizing memory that we will have forever. We got lei-ed with beautiful necklaces (every guest does). Staff greeted us with a smile. They were happy, willing, and eager to help. The hotel has its own Japanese garden, swans, parrots, koi pond, and penguins! We loved the penguin feeding at 9:30 a.m. (happens daily) because the wonderful lady gives you great information about the sweet creatures. The hotel activities include lei making, hula dancing, and a lot more. You also have direct access to the beach which is so convenient. There's also a walkway where several people took sunrise and sunset walks. The pool is a nice size, and there are eateries on property from fine dining to casual as well as shave ice (but we went to Island Village for excellent shave ice and coffee at Whaler's Village which is about a 15 minute walk). There's also a cute trolly that can take you part way there. If you drive, you can get validated parking for spending $15 at the ABC Store. We ate the buffet breakfast at Swan Court, and again, everyone was super nice. The food was delicious, especially the chicken congee, coconut chia pudding, and bread pudding. There's something for everyone, even the pickiest of eaters. Service was signature ohana spirit, as always. The entire facility was clean. It had everything we needed and more. I'm still floored and can't believe this was our experience at Maui. Oh, and the Drums of the Pacific Luau on property was top tier. The performers are experts; they are beautiful inside and out. I still got nervous during the fire-throwing part, but they did a phenomenal job. If you get there a little early, once you're inside, they even have a moment to give you temporary tattoos, take a professional photo, and do an activity. You can also take photos with a dancer at the end. They have staff help you reserve the luau or any other activity your heart desires. Gayle has been working there for 28 years, and she truly enjoys working there and helping you--service with a smile--truly. She answered all of my questions about the luau, even at the very end of her day, she took her time and didn't make me feel like I was holding her up. Pro tip: Return all of your pool towels one by one and wait for the machine to finish processing. They are all chipped, and you could be charged $25 for each towel if you don't keep track of and return your towels. It's sad they even have to do that because some people steal them
Trent C.
Sep 2025
Drums of the Pacific. Took my wife there for her birthday and we did not receive our picture from the photographer for our VIP ticket. Tried contacting over 5 times and finally was just told they could not find it,the photography company that they hire for this event is incompetent.
Jon N.
Sep 2025
We really enjoyed our stay at this property even though it wasn't perfect. It's a great location and the property is beautiful and sprawling. We got a nice room with an awesome view. They have a pen with about 8 penguins in the lobby that is super cool, as well as some parrots and other birds to check out. While we didn't use it, they have a great convenience store on property, as well as a few shops with jewelry, clothing and art. They were doing a concert on the Friday night in their courtyard that was pretty annoying. The artist was boring as could be and went until 10 pm. Room was fairly soundproff, but not enough to keep the monotonous droning out. Service around the property is a little uneven with some being great and others being just okay.
Maile h.
Aug 2025
Beautiful great location but downfall its very loud during day/ cleaners are cleaning left and right that makes the place so noisy, they should just clean during designer time slots so the rest of us can rest and be in peace
Melody F.
Aug 2025
Stayed for a week and service was spectacular! I would highly recommend Swan Cafe for breakfast. Staff is quick and accommodating in every way. Menu changes daily and a ton of fresh options. Housekeeping kept our space clean and the service at the pool was second to none. People are very nice and super fast to help in anyway to make the experience the best possible. Beach is great here and all of the amenities are wonderful. Stop by and see the friendly penguins! Enjoy!!
Amy L.
Aug 2025
We stayed 5 nights at the resort. The pool area gets busy, hard to find chairs in the afternoon. I did love the night swims and the lounge access was great opens at 630 am and closes at 8 pm. Our view from our room was spectacular and next door the Hyatt vacation club in the store has a deal where you can buy a reusable cup for 7 day for $80. So worth it if you have kids who love smoothies $15 for a large smoothie. We made use of the cup. We also used the adult pool next door. Make sure to return the towels daily or they will charge your room on the bill. I had to get towel charges removed from our bill.
Penelope P.
Aug 2025
Rooms clean. Gardens well Maintained staff very nice. This is my 4th stay. Previously stayed before covid. It is now a vacation club. Loud. Music playing at every pool. Swan court now a food hall. Adult pool small. Check your bill. The amount of add ons. Self parking fees $35 per day. With add ons an extra $1500 on bill. Not worth the money 5 nights nearly $6000 and hardly put anything on room. Never again
Naomi Mandel
Wish I had come here for reviews first. RUDEST spa experience ever!! Their booking pages and confirmation emails do not provide appropriate or necessary information, and their staff is incredibly rude. DO NOT go there. Went and then canceled my appointment based on their staff.
Mikie Garcia #2456
We booked day of .. got there and male only massages.. I’m not letting a man touch me or my wife .. they charged my card anyways .. we didn’t get a massage .. they don’t care about the guests at Hyatt . NEVER GO TO THIS
PLACE
Clara C.
It's our first time in Maui, and we came here to celebrate our wedding anniversary. From the moment we arrived, everything has been perfect -- the staff are so kind, and the hotel is spotless and beautiful. Even though we don't check out until Thursday, I wanted to write this review early because everything so far has been absolutely wonderful. The pool, the room, breakfast, and even the snacks -- everything has exceeded our expectations. We've had such a joyful and relaxing time just staying within the resort!
Nicole H.
5 out of 5. I cried on the way to the airport when we had to leave. Maui itself is already breath-takingly beautiful as it is, so this Hyatt Regency Resort and Spa was the cherry on top of the cake. This sprawling estate sits at the top of the hill, the cream of the crop. You pass all the other hotels on the way up (not that there's anything wrong with the other hotels); I've only stayed at this one on this trip. Service was wonderful from the beginning. I actually accidentally pulled into the time share sister hotel on accident, but the valet somehow knew I was supposed to drive a little higher to the Hyatt Regency Resort and Spa. Side note: you can use both pools and the facilities which are both amazing and pretty much next to each other. Every valet worker was kind and showed us impeccable ohana every time we needed the car. Please bring cash and tip them well. One younger gentleman even asked what we did that day and was happy to engage in a little convo and give us recs for snorkeling for next time. I wish I got his name, but he has a great, welcoming smile and a heart of gold. June checked us in and was fabulous. She understood the assignment. She knew I was on the Costco Travel budget but did everything she could to upgrade me to a FULL ocean-view room at a reasonable cost. She showed me different available rooms with their views on an iPad, and I am so thankful for her and her outstanding service! Hearing the crashing waves as we were lulled to sleep each night while waking up to the sun glistening on the surface of the blue green ocean will be a mesmerizing memory that we will have forever. We got lei-ed with beautiful necklaces (every guest does). Staff greeted us with a smile. They were happy, willing, and eager to help. The hotel has its own Japanese garden, swans, parrots, koi pond, and penguins! We loved the penguin feeding at 9:30 a.m. (happens daily) because the wonderful lady gives you great information about the sweet creatures. The hotel activities include lei making, hula dancing, and a lot more. You also have direct access to the beach which is so convenient. There's also a walkway where several people took sunrise and sunset walks. The pool is a nice size, and there are eateries on property from fine dining to casual as well as shave ice (but we went to Island Village for excellent shave ice and coffee at Whaler's Village which is about a 15 minute walk). There's also a cute trolly that can take you part way there. If you drive, you can get validated parking for spending $15 at the ABC Store. We ate the buffet breakfast at Swan Court, and again, everyone was super nice. The food was delicious, especially the chicken congee, coconut chia pudding, and bread pudding. There's something for everyone, even the pickiest of eaters. Service was signature ohana spirit, as always. The entire facility was clean. It had everything we needed and more. I'm still floored and can't believe this was our experience at Maui. Oh, and the Drums of the Pacific Luau on property was top tier. The performers are experts; they are beautiful inside and out. I still got nervous during the fire-throwing part, but they did a phenomenal job. If you get there a little early, once you're inside, they even have a moment to give you temporary tattoos, take a professional photo, and do an activity. You can also take photos with a dancer at the end. They have staff help you reserve the luau or any other activity your heart desires. Gayle has been working there for 28 years, and she truly enjoys working there and helping you--service with a smile--truly. She answered all of my questions about the luau, even at the very end of her day, she took her time and didn't make me feel like I was holding her up. Pro tip: Return all of your pool towels one by one and wait for the machine to finish processing. They are all chipped, and you could be charged $25 for each towel if you don't keep track of and return your towels. It's sad they even have to do that because some people steal them
Trent C.
Drums of the Pacific. Took my wife there for her birthday and we did not receive our picture from the photographer for our VIP ticket. Tried contacting over 5 times and finally was just told they could not find it,the photography company that they hire for this event is incompetent.
Jon N.
We really enjoyed our stay at this property even though it wasn't perfect. It's a great location and the property is beautiful and sprawling. We got a nice room with an awesome view. They have a pen with about 8 penguins in the lobby that is super cool, as well as some parrots and other birds to check out. While we didn't use it, they have a great convenience store on property, as well as a few shops with jewelry, clothing and art. They were doing a concert on the Friday night in their courtyard that was pretty annoying. The artist was boring as could be and went until 10 pm. Room was fairly soundproff, but not enough to keep the monotonous droning out. Service around the property is a little uneven with some being great and others being just okay.
Maile h.
Beautiful great location but downfall its very loud during day/ cleaners are cleaning left and right that makes the place so noisy, they should just clean during designer time slots so the rest of us can rest and be in peace
Melody F.
Stayed for a week and service was spectacular! I would highly recommend Swan Cafe for breakfast. Staff is quick and accommodating in every way. Menu changes daily and a ton of fresh options. Housekeeping kept our space clean and the service at the pool was second to none. People are very nice and super fast to help in anyway to make the experience the best possible. Beach is great here and all of the amenities are wonderful. Stop by and see the friendly penguins! Enjoy!!
Amy L.
We stayed 5 nights at the resort. The pool area gets busy, hard to find chairs in the afternoon. I did love the night swims and the lounge access was great opens at 630 am and closes at 8 pm. Our view from our room was spectacular and next door the Hyatt vacation club in the store has a deal where you can buy a reusable cup for 7 day for $80. So worth it if you have kids who love smoothies $15 for a large smoothie. We made use of the cup. We also used the adult pool next door. Make sure to return the towels daily or they will charge your room on the bill. I had to get towel charges removed from our bill.
Penelope P.
Rooms clean. Gardens well Maintained staff very nice. This is my 4th stay. Previously stayed before covid. It is now a vacation club. Loud. Music playing at every pool. Swan court now a food hall. Adult pool small. Check your bill. The amount of add ons. Self parking fees $35 per day. With add ons an extra $1500 on bill. Not worth the money 5 nights nearly $6000 and hardly put anything on room. Never again