About Tow Star Towing and Recovery
Tow Star Towing and Recovery is a Honolulu County towing and roadside assistance company that operates 24/7. Customers have praised their quick response times, with one person receiving service within 30 minutes on a Sunday evening. Another customer appreciated the company's efforts to keep them informed, receiving photos of their car after towing. The company also offers a range of services including towing, winch-outs, fuel delivery, and jump starts. Customers have highlighted the friendly and helpful nature of the staff, who go the extra mile to ensure customer satisfaction. They are recommended for anyone needing reliable and professional roadside assistance.
Never thought I ever needed to call a tow company for service, but here I am writing this review for this amazing business.My husband unfortunately locked himself out of his Toyota Celsior while I was at work. I don't have his spare key as it was in the house, which my husband couldn't access since he locked his car keys and house keys in the trunk along with his phone. Long story short, he was able to call me (via his earphones and google assistant) to tell me that he locked his keys in his car, but I couldn't call him back.I first tried Triple A, but they couldn't help me since I wasn't physically with my husband. So I got on Yelp and looked up Tow Businesses near our place. Tow Star Towing & Recovery was the first 5-star listing I saw with a super close distance to our house.I immediately called the number listed, and Wahren answered super quickly. It was my first time calling a tow company, so I was pretty nervous; however, Wahren was super easygoing and didn't make me feel nervous at all.Wahren told me that he provides a lockout service for $85. I immediately asked if he could assist my husband, who I assumed was leaving the house and in a rush. (I couldn't confirm with my husband since I couldn't call him back.) Wahren told me yes he can help except he had another appointment and it would be about an hour until he could meet my husband and if it was okay if he could wait that long; however, when I provided Wahren with my address, he told me he could actually squeeze my husband in before his next appointment since he was only 20 mins away. I provided my husband's whereabouts since I assumed he was home, but it was difficult to confirm since Wahren needed a contact number in case he couldn't find my husband. I was able to reach my husband's friend, who could be his point of contact and be there until Wahren showed up.Wahren was able to meet my husband, but unfortunately, he could not unlock the Celsior. Wahren then referred his friend, who is a locksmith, Shaun Henna, Owner of ULTRA Lock & Key. Wahren left, and my husband waited for Shaun.Despite not being able to recover my husband's keys, Wahren was friendly and eager to help and easy to talk to. I really appreciated that he went out of his way to provide a service to my husband, and although it couldn't be done, he still did his best. I hope I never have to call Wahren for a tow, but he will surely be my referral to anyone who needs it. Thanks again, Wahren!
The guy who helped my kids was very nice. Never heard this company before, but he seems really nice with very good customer service. Positioned my sons car right on the spot where we want it. Mahalo for your great service. If you need road assistance you must try this company.Service: Car towing
Blew a tire at 5pm on a Sunday at Victoria & 52nd and Tow Star was there in 30 mins. Sadly the tire was not reparable and Tow Star orchestrated my ride home and then towed my car to my repair shop. To assure me my car was safe they sent me photos of where my car was parked and what they did with my car key. I will be calling this company again should anything go wrong again.