About Ballard Family Mortuary-Hilo
Ballard Family Mortuary provides a range of funeral services for diverse communities, including American, European, Asian, and Pacific Island cultures. The staff is dedicated to exceeding expectations, upholding high ethical and professional standards, and serving their communities with compassion and understanding. Reviewers praise the mortuary for making a difficult process easier to navigate, citing warm and helpful staff who offer genuine care and support during a challenging time. The mortuary is known for its exceptional service, with customers highlighting the patience, empathy, and grace of the staff. Customers describe the experience as comfortable, with the staff explaining the process with compassion and clarity, and avoiding any pressure for additional services. The mortuary is praised for taking care of all the details and keeping the expenses to exactly what was needed.
Mahalo to Ballard Mortuary. They guided us through a very difficult time, loosing our Mother unexpectedly. They did a wonderful job with our Dad’s celebration of life, so there was no question is having them handle our Mom’s.
They were verry understanding to our needs and very accomodating.
I cannot recommend Ballard Family Mortuary highly enough especially the incredible Mr. and Mrs. Lee. They turned an overwhelmingly difficult time into a truly dignified and seamless experience after the sudden loss of my father Robert Perry Johnson
Despite an extremely tight timeline, they prepared Dad’s body with the utmost care and respect for his service in Hawaii, then coordinated shipping to Texas in record time. We even received his death certificate faster than we thought possible. Every detail was handled with precision and urgency, yet never at the expense of compassion.
Mr. and Mrs. Lee were exceptionally kind, thoughtful, and attentive throughout the...read full review