it was nice at first but then I started to notice things like one they are understaffed one nurse literally runs around doing the shots, weights, and asking the questions then two it's all about money there.. if there even a low balance they will NOT see your child until it's paid leaving $0 the billing person doesn't even stay on top of her job when my insurance paid but she failed to put it in the computer showing there was a balance (incorrect)third you can forget about the on call nurse or doctor they will not call you back after the 30mins I really felt like they did not care about my children I transferred my children to another facility
Jazmine
Dec 2025
Westcare Pediatrics… It has the feel of a nice small time pediatric office. But you really have to catch anyone who works here on a good day except for one of the doctors who is really kind. If you don’t catch them on a good day, which would be 75% of the time, there is no welcome when you walk in the door and there is no sense of I want to be here. Some people enter a stage in life where they just are working there just because they have to, and they don’t really have a passion to learn more, or a passion to care for others or a passion for what they do any longer. This is what this whole office feels like. This whole office needs a customer service, purpose, and passion, reboot.
Dreammaker
Nov 2025
Always a pleasure i love the docs n nurses been going for over 15 years
Cheri Spencer
Aug 2025
This practice has completely went down hill over the past 5 years. Front desk staff is incredibly rude. Just not as friendly and welcoming as before.
Jay
Aug 2025
You gotta train the front desk people lol I get you probably pay very little which is the only reason why you can get 1819 maybe 21 and 22-year-olds to work there. But geez, a little phone etiquette would be nice.
Justin Roos
Jul 2025
If I could give 0 stars I would how am I on hold for over a hr trying to make a a appointment call back and she just hangs up on you “great staff”
Cherelle Wyatt
Jul 2025
Let me tell you right now, I have never had an issue before but that all changed TODAY!!! My son scheduled an appointment and they confirmed The appointment and then when he arrived to the appointment, they told him that he had aged out like did. You all not see that when you asked for his birthday over the phone that he was 20. Should have taken accountability over the phone. But they did not. Everybody is finger pointing. Just a waste of time and energy today.
Morton Lee
Mar 2025
Very unprofessional. They charge $60 cash for them to full out a dmv handicap plaque which takes 2 mins to full out. Which is ridiculous. I’ve never heard of this. The office is dirty. They are very unorganized. Take your kids to another place
nehemiah kidd
Feb 2025
Don’t take your child here . This doctors office is very unprofessional. I called to try to schedule my kids a check up appointment and some one hung up on me , which is very rude and not a good look for a kids pediatrician doctors office . Don’t waste your time bringing your kids here . If could put 0 stars I would !
J Tinahui
Feb 2025
They were very friendly as we came in. We waited less than 5 minutes to be seen. The appointment was for 2:30 and they took us back before the scheduled appointment. The doctor and nurse were very friendly and attentive. The doctor took her time with us and we didn't seem rushed in and out. They gave us a baby book and calendar. We were leaving at 2:45. I've been to other doctor's offices and waited over an hour to be seen. This has a small town vibe to it and we love it here. I will definitely recommend them to others.
Evelyn Randolph
it was nice at first but then I started to notice things like one they are understaffed one nurse literally runs around doing the shots, weights, and asking the questions then two it's all about money there.. if there even a low balance they will NOT see your child until it's paid leaving $0 the billing person doesn't even stay on top of her job when my insurance paid but she failed to put it in the computer showing there was a balance (incorrect)third you can forget about the on call nurse or doctor they will not call you back after the 30mins I really felt like they did not care about my children I transferred my children to another facility
Jazmine
Westcare Pediatrics… It has the feel of a nice small time pediatric office. But you really have to catch anyone who works here on a good day except for one of the doctors who is really kind. If you don’t catch them on a good day, which would be 75% of the time, there is no welcome when you walk in the door and there is no sense of I want to be here. Some people enter a stage in life where they just are working there just because they have to, and they don’t really have a passion to learn more, or a passion to care for others or a passion for what they do any longer. This is what this whole office feels like. This whole office needs a customer service, purpose, and passion, reboot.
Dreammaker
Always a pleasure i love the docs n nurses been going for over 15 years
Cheri Spencer
This practice has completely went down hill over the past 5 years. Front desk staff is incredibly rude. Just not as friendly and welcoming as before.
Jay
You gotta train the front desk people lol I get you probably pay very little which is the only reason why you can get 1819 maybe 21 and 22-year-olds to work there. But geez, a little phone etiquette would be nice.
Justin Roos
If I could give 0 stars I would how am I on hold for over a hr trying to make a a appointment call back and she just hangs up on you “great staff”
Cherelle Wyatt
Let me tell you right now, I have never had an issue before but that all changed TODAY!!! My son scheduled an appointment and they confirmed The appointment and then when he arrived to the appointment, they told him that he had aged out like did. You all not see that when you asked for his birthday over the phone that he was 20. Should have taken accountability over the phone. But they did not. Everybody is finger pointing. Just a waste of time and energy today.
Morton Lee
Very unprofessional. They charge $60 cash for them to full out a dmv handicap plaque which takes 2 mins to full out. Which is ridiculous. I’ve never heard of this. The office is dirty. They are very unorganized. Take your kids to another place
nehemiah kidd
Don’t take your child here . This doctors office is very unprofessional. I called to try to schedule my kids a check up appointment and some one hung up on me , which is very rude and not a good look for a kids pediatrician doctors office . Don’t waste your time bringing your kids here . If could put 0 stars I would !
J Tinahui
They were very friendly as we came in. We waited less than 5 minutes to be seen. The appointment was for 2:30 and they took us back before the scheduled appointment. The doctor and nurse were very friendly and attentive. The doctor took her time with us and we didn't seem rushed in and out. They gave us a baby book and calendar. We were leaving at 2:45. I've been to other doctor's offices and waited over an hour to be seen. This has a small town vibe to it and we love it here. I will definitely recommend them to others.