About The Chimney Guy
Coastal Plains Chimney Service LLC has earned high praise from customers for its outstanding service, integrity, and expertise. Matt and William, the primary technicians, have impressed clients with their honesty and professionalism. One customer shared a remarkable experience where Matt provided invaluable advice over the phone during a busy season, even visiting the site later to inspect the chimney without expecting payment. This level of commitment to customer care is rare and appreciated. Clients have noted that while Matt and William perform essential services like chimney inspections and cleanings, they prioritize safety and transparency. For instance, one customer was advised against using their cinderblock chimney for fires, demonstrating the team's dedication to ensuring their clients' safety rather than simply seeking a fee. William has also been commended for his friendly demeanor and thorough knowledge. He has gone above and beyond, offering practical solutions and even cleaning chimneys when needed. Customers feel confident in their recommendations, highlighting both William's expertise and the quality of service provided. Overall, Coastal Plains Chimney Service LLC is recognized as a trustworthy choice for chimney needs, with a focus on customer satisfaction and safety.
Was great the first time he came out. Made an appointment for next week to cap a gas line, so we could use our fireplace. He said between 2-4. He missed the appointment, we had our days confused. Came out the next day, cleaned fireplace, took out gas logs, capped the gas line. And made up for the mix up by only charging service fee.
Had these guy come out and repair and install a gas log fire place. They was really professional and clean. I would recommend using these guys, down to earth don't try and rip you off and give you an honest opinion.
⭐⭐⭐⭐⭐ Outstanding Integrity, Expertise, and Trust – Matt is the Real Deal
We recently built a new home using Savannah Grey brick for the chimney and started experiencing multiple leaks in the attic tied to the chimney. As anyone who has just built knows, this is the kind of issue that can spiral into major damage and serious expense if not handled correctly.
I reached out to Matt at The Chimney Guy during an extremely busy season. Even though he couldn’t get out immediately, he took the time to walk me through practical steps over the phone to help mitigate the issue in the short term. That alone would have been appreciated.
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